We are now looking for you who have a strong interest in IT and technology, and who would like to combine it with an eventful day-to-day work where service is the focus, for the role as IT Support Technician at Svea Bank!
What will you do? The role of IT Support Technician means that you daily help users who have encountered technical problems of all kinds. You will work on resolving incoming support tickets as well as a number of other IT-related tasks. The tickets vary in complexity and deal with both hardware and software, which means your day will be anything but monotonous and boring!
You will be part of our 1st Line Support team, a cohesive and helpful team with the user and technology in focus. There is a great deal of knowledge here within everything you will handle in the role of IT Support Technician, and your colleagues are more than willing to share their expertise. A typical day in the role includes, among other things, the following:
Handle and resolve incoming tickets in person, by phone, email and remote access
Troubleshoot computers, mobile phones, printers and other technical equipment
Account management in Microsoft Active Directory
Responsible for patching and software distribution
Install new programs and applications
Management and troubleshooting of AV equipment
Who are we looking for? To fit this role, it is important that you have a strong technical interest, curiosity and drive to quickly familiarize yourself with the technical aspects of the work. We would like to see that you have previous work experience either in a similar area or in some form of service profession, as it is important that you enjoy a role that primarily involves helping people. Since the 1st Line Support team in Solna handles support tickets from several countries in the group, it means that you need to be fluent in both Swedish and English in both speech and writing.
For this role, we are looking for someone who is self-driven, takes initiative and is curious, as the work often requires you to seek answers and solutions to problems you have not encountered before. Furthermore, we see that you are responsible and driven to help and solve problems. Good teamwork skills, a positive attitude and a willingness to provide really great service to our users throughout the group is something the team places great importance on and lives by. You should have a good ability to handle multiple tasks in parallel, be pedagogically inclined and be able to communicate with individuals at different levels. We also believe that you have strong problem-solving skills and that you enjoy working at sometimes high pace.
About Svea Svea is a group with financial operations with over 2,000 employees in several European countries. With over forty years of experience, we create smart administrative and financial solutions for both private individuals and businesses. Svea's vision is to be a leading financial player in Europe. At Svea, there is an entrepreneurial spirit and we have a family-oriented corporate culture. Community is important to us and we work for diversity and for everyone to feel involved and have the opportunity to have a say. We are located in fresh offices in Arenastaden, Solna.
Application We do not accept applications via email and ask you to apply through this job posting.
If you have questions regarding the position, you are welcome to contact recruiter Fredrika Engelin at [email protected]. Selection and interviews take place on an ongoing basis and the position may be filled as soon as possible, so submit your application today!