IT Support Technician for Customer in Eskilstuna

Eccera Professionals AB · Full-time

Eskilstuna, Sweden

We are specialists in staffing and consulting services in IT and technology – from promising talents and consultants with broad expertise to experienced specialists with deep technical knowledge. As a candidate, we are a reliable partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with the individual at the center. For our customers, we are a dependable provider that can quickly match the right skills with the right needs. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in our delivery. Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people. Eccera has 300 employees and offices in Stockholm, Göteborg, Malmö, and Linköping. We are members of Almega Kompetensföretagen and follow their signed collective agreements with Unionen. Do you want to work in a role where you help users with IT-related questions daily and make a real difference in their work environment? We are now looking for a service-oriented IT support technician who thrives in a communicative role with a fast pace, varied tasks, and many points of contact. As a consultant at Eccera, you receive a secure employment position and gain valuable work experience through assignments with our customers. Your consulting manager will support your development as you continuously build new experience and knowledge. An excellent opportunity to advance your career. Your responsibilities In your role as IT support technician, you are responsible for providing support and guidance to business users within IT, telephony, and business-related systems. You are often the first point of contact for inquiries, error reports, and orders, making you an important part of the user experience. Your responsibilities include: Handling incoming support tickets via phone and ticketing systems Troubleshooting and user support within IT environments, telephony, and business systems Permissions administration and account management in Active Directory Managing orders, requests, and service tickets Remote support and guidance to users Documentation and tracking of tickets Collaboration with colleagues in the service desk and other support functions Work is primarily performed on-site in Eskilstuna. Working hours are scheduled on weekdays between 07:00-17:00. Your profile To thrive in this role, you are someone who is motivated by helping others and has a natural sense of service. You easily build trust over the phone, communicate clearly, and are skilled at adapting your approach to meet user needs. You work in a structured manner and take responsibility for your tickets from start to finish. At the same time, you are curious, solution-oriented, and enjoy working closely with both colleagues and users. We would like to see that you are: Service-oriented and responsible Independent in your work approach Communicative and pedagogical Analytical and thorough Social and collaboration-oriented Solution-oriented and proactive Flexible and unpretentious Requirements At least 1 year of experience in service desk, IT support, or similar role Strong knowledge of Active Directory and Entra ID Experience with Windows/Microsoft 365 Experience working with ticketing systems Experience with remote support/remote access tools Very strong experience communicating and providing support via phone Excellent Swedish skills, both verbal and written Meritorious Experience supporting larger organizations or complex IT environments IT education IT certification What we offer At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuously developing themselves. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and certifications. During your development, we will match your skills with the right assignments as you advance.