Case Handler Business Division - Temporary Position

Bolagsverket · Full-time

Sundsvall, Sweden

The purpose of the Swedish Companies Registration Office's activities is to provide conditions for a stable and well-functioning business sector. By registering and providing current and accurate company information, we contribute to increased transparency and security for society's stakeholders. We strive to make it as simple as possible to start and run a business, and work together with others to ensure that companies are not used as tools for crime. We have approximately 700 employees based in Sundsvall. We want to be a workplace where you thrive, feel engaged in your assignment, and can make your everyday life work. A good working environment and a sustainable working life are important for us to succeed in our mission. 5 position(s). WORK TASKS Do you want to work with varied tasks in case handling and customer service? We are now seeking five temporary staff members for several units in our Business Division. The temporary positions have varying lengths and we hope you can start as soon as possible. The Business Division registers and makes changes to companies and receives annual reports. In collaboration with other actors, we contribute to making everyday life simpler for businesses and entrepreneurs. As a case handler, you will work with many varied tasks across several areas and with different types of cases. Your main tasks will be to review and process cases as well as answer calls. As a case handler, you will examine and register cases for joint stock companies and also other business forms. Processing of other types of cases within the division's mission also occurs. You have daily customer contact where you provide customers with support and answer questions verbally by phone as well as in writing in Swedish and English. The role includes, among other things, staffing our menu selection system where we receive and resolve customer calls. You are responsible for your own cases where you and your colleagues work closely together. The work varies in difficulty and alternates between independent work and work together with colleagues and other relevant parties. In this recruitment, we are seeking temporary staff for the units Start Business, Update Business, and Financial Information. QUALIFICATIONS We are looking for someone who can work according to clear processes and plan their work efficiently. You complete your tasks and meet deadlines. You find it easy to learn new work methods and adapt to changes. You are curious, want to learn new things, and develop in your work. You enjoy collaborating with others and contribute to good teamwork. You communicate constructively with colleagues and customers and work together toward common goals. You can maintain focus and work calmly and methodically even during periods of high pace, and you have the ability to handle stress and changes constructively. We want you to have • completed and approved upper secondary education • at least six months of current customer service experience that includes case handling and telephone work • experience in reviewing, handling, and registering cases • experience in making various types of decisions in your case handling • good computer skills and the ability to navigate different computer systems without difficulty, as well as the ability to quickly learn and use digital tools You also need the ability to communicate freely in both speech and writing in Swedish and English. We consider it meritorious if you have previous relevant case handler experience from the Swedish Companies Registration Office. We look forward to your application! We conduct selections and interviews on an ongoing basis. Salary form: Monthly salary. Employment form: Fixed-term employment. Duration, start date: Start date by agreement, preferably as soon as possible. The temporary positions have varying lengths and we hope you can start as soon as possible. Attach only a CV. We do not use cover letters in our recruitments; instead, you will answer a number of selection questions. We apply individual and differentiated salary setting in accordance with the central salary agreements RALS/RALS-T. Read more: https://www.arbetsgivarverket.se/avtal-och-skrifter If you have protected personal data, you should not register your application in the recruitment system. Instead, contact the recruiting manager to submit your application in another way. You will find the contact details in the advertisement. You must clearly state in your application that you have protected personal data. Your application may only be exempted from being public information if you have protected personal data. Background checks of our final candidates via our external recruitment support are included as part of our recruitment process. A completed and approved background check is a prerequisite for employment at the Swedish Companies Registration Office. At the Swedish Companies Registration Office, we want to give our employees good conditions to do a good job, enjoy work, and feel well. We invest in occupational health to increase health awareness and provide everyone with the opportunity to actively and regularly participate in health-promoting activities in the workplace. We also offer wellness allowances, wellness time, and have massage and gym facilities in our own premises in Sundsvall.