Freight Forwarding Agent for DHL

Bravura Sverige AB · Full-time

Propellergatan 1, Malmo, Sweden

Do you have experience in customer service, administration, or logistics and thrive in a role where you follow transports from booking to delivery? As a Freight Forwarding Agent at DHL Freight, you combine transport administration with customer contact and become part of an experienced team where you help solve daily deliveries together. About the Position This is a full-time consulting assignment lasting approximately 18 months. You will be employed by Bravura and work as a consultant at DHL. About the Company DHL is a market leader in the logistics industry and is "the logistics company for the entire world." DHL offers expertise in international express, air and ocean freight, road and rail transport, contract logistics, and international courier services. With a global network spanning more than 220 countries and territories and 520,000 employees worldwide, customers receive top quality combined with strong local knowledge. DHL in Sweden has approximately 4,000 employees and 65 offices, terminals, and stations throughout Sweden. At the Malmö office, you will be part of a close-knit team of five people. The group works closely together, shares responsibilities, and uses common procedures to create consistent and efficient handling. For DHL Freight, availability and customer service are important for delivering a positive customer experience. Therefore, customer focus and your commitment as an employee are extremely important in this role! Responsibilities As a Freight Forwarding Agent at DHL, you are responsible for handling import and export bookings in DHL's business systems, focusing on international transports to and from Europe. You work primarily with less-than-truckload (LTL) freight and ensure efficient transport solutions for production-oriented customers, from booking to delivery. The role involves daily contact with terminals and DHL offices both nationally and internationally to ensure smooth transport flow and high delivery quality. In addition, you support other departments in customer dialogue, handle notifications, customs transports, and follow up on shipments. You have ongoing contact with senders, suppliers, and partners, primarily via email, and are part of a close-knit team working broadly with traffic-related administrative tasks. Examples of Responsibilities: Handle import and export bookings for transports within Europe. Work with LTL freight and coordinate transports through DHL's network. Follow up on shipments and manage discrepancies to ensure high delivery quality. Administer notifications and customs and transport-related documentation. Work with ongoing administrative tasks related to traffic, logistics, and transport planning. Education, Experience, and Personal Qualities Experience in freight forwarding, expedition, or transport management is a plus. Experience in customer service or case handling in a transport-related business is a plus. Education in transport management, logistics, or supply chain is a plus. Good computer skills and knowledge of Microsoft Office (Word/Excel/Outlook) Strong skills in Swedish and English, both spoken and written We are looking for someone with an interest in logistics who is used to working systematically in digital systems. You may have built up your experience in, for example, customer service, transport, administration, order handling, terminal operations, or supply chain. In this recruitment, great importance is placed on how you collaborate and take on new tasks. To succeed, you need to focus on the team's collective delivery and be ready to help where the need is greatest. You need to be comfortable in your communication and dare to ask questions when something is unclear. At the same time, you listen to your colleagues' experience and seek help when needed. Since several transport matters are handled in parallel, you need to be able to organize your work, prioritize, and maintain accuracy even when circumstances change. Additional Information Start: December 1, 2026 Location: Malmö Salary: By agreement We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also conduct rolling recruitment, which means we take down the ad when enough candidates have applied. If you become relevant for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application. Questions? Feel free to reach out! 📧 [email protected] 📞 010-171 47 10 We recommend that you submit your application as soon as possible as we conduct rolling recruitment. We look forward to your application! #Nextgen