Insurance Case Handler, Workplace-Focused Rehabilitation Support, Karlskrona

Försäkringskassan · Full-time

Box 42006, Stockholm, Sweden

Every year, Försäkringskassan makes 21 million decisions that affect people's lives and society as a whole. We disburse approximately 260 billion kronor annually. These are everyone's tax dollars that we manage. It is a great responsibility. That is why we carefully examine each case, follow laws and regulations, inform and guide, care, and show consideration. It is a job for someone who wants to take responsibility. Welcome to Försäkringskassan. Försäkringskassan's Workplace-Focused Rehabilitation Support (APR) team is characterized by motivated and engaged employees who work together to make decisions on workplace-focused rehabilitation support in a correct and legally secure manner. Investigations, analyses, and teamwork As an insurance case handler, you have an important mission. You provide the conditions to maintain an overview and feel secure in all contacts with Försäkringskassan. Each case has a unique situation that needs to be met based on its specific needs. You have contact by phone and in writing. In your work, you are responsible for conducting investigations based on applicable regulations. You calculate compensation and make decisions on compensation as appropriate. As an insurance case handler, you handle confidential information, which places high demands on proper handling. Therefore, it is important that you who work for us have a high level of security awareness. When you work with Workplace-Focused Rehabilitation Support (APR), you meet employers who have applied for grants to investigate, initiate, plan, implement, and follow up workplace-focused measures. The purpose of the grant is to be a support and tool for employers who hire expert assistance for measures aimed at enabling employees to remain in or return to work. You work based on applicable regulations and gather information from employers and approved service providers. You make decisions and disburse grants in cases from a continuous queue, which means you must be able to balance quality with quantity. In your work, you have contact with many different employers, occupational health services, and others by phone or letter. It is a job for someone who wants to take responsibility. We are looking for someone who has a high school diploma or experience and qualifications that can be deemed equivalent is service-oriented has a systematic and thorough work approach works effectively with others to achieve common goals is stable and can maintain energy even in stressful situations has good communication skills, both verbal and written has basic knowledge of using English in speech and writing has good computer skills and experience working in multiple systems in parallel. It is a merit if you have worked with case handling, made decisions, and disbursed compensation, preferably at a public authority have experience working toward production-oriented goals have experience working closely with customers to deliver good and efficient service have experience with customer meetings, preferably in telephony. We place great emphasis on your personal qualities. Other information Four positions, permanent, full-time, with start date by agreement. Trial employment may be applicable. Some positions with us involve participation in security-sensitive activities. To be employed in such a position, a passed security clearance according to the Security Protection Act (2018:585) is required. In accordance with Försäkringskassan's security guidelines, background checks are conducted in this recruitment. Opportunity for remote work is available if the work allows. In this recruitment, work psychology tests may be used as part of the selection process. Work location: Karlskrona. Want to know more about Försäkringskassan as an employer? Visit fk.se/jobbahososs Contact persons Manager: Jennie Karlsson, 010-118 05 74 (for questions about the position). HR Specialist: Jenny Fredriksson, [email protected], 010-113 71 07 and Maria Hjelmnér, [email protected], 010-114 08 92 (for questions about the recruitment process). ST: Anna Henningsson Lindqvist, 010-118 05 43, Saco-S: Jasmin Jaziri Nouri, 010-112 70 78, Seko: Johanna Grundström, 010-115 30 44. Application Welcome to submit your application by September 28, 2026. When you apply, attach your CV. We do not use cover letters in our recruitments; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, transcripts, and certificates with your application. If you have protected personal information or no access to Bank ID, call the HR specialist named in the announcement and we will help you submit your application.