Deputy Head of Support

TOLAR COMPANY s.r.o. · Full-time

Praha, Czech Republic

Customer support (consulting) during product implementation phase and subsequent API functionality support for specific providers. Providing technical support to internal teams and external clients. Participation in critical incident resolution: coordinating investigations, analyzing root causes, and preparing reports. Process organization (Jira/Help Desk). Team coordination. Reporting. We require industry experience and knowledge of English and Russian.