Customer Support Coordinator for International MedTech Company!

Hero AB · Contract

112 46, Stockholm, Sweden

Do you want to work in a role where you combine customer service, administration, and coordination in an international environment? Do you thrive with multiple contact points, varied tasks, and the opportunity to contribute to a business in constant development? Then this might be the role for you. The company is a comprehensive provider of products and solutions to healthcare and is in an exciting phase of development where digitalization, process development, and increased Nordic collaboration are high on the agenda. About the Role You will become part of a committed team responsible for delivering high-quality service to customers and internal stakeholders. The role is broad and varied and involves close collaboration with colleagues in sales, logistics, and other Nordic functions. You'll be part of a cohesive team where collaboration, knowledge sharing, and helpfulness are a natural part of everyday work. Here people help each other, think big, and collectively take responsibility for delivering excellent service to customers and colleagues. The company is on an exciting development journey where digitalization, process development, and increased Nordic collaboration are in focus. More and more processes are being coordinated between the Nordic countries, which means you'll have the opportunity to help develop the customer service function of the future and contribute to new ways of working. Key Responsibilities In the role, you will, among other things: Handle customer orders and related administration Work with invoicing issues and customer matters Be an important contact point for customers and internal functions Collaborate with colleagues in the Nordic region Participate in projects and improvement initiatives Contribute to the development of processes and workflows Work in business systems and digital tools We Are Looking For We believe you have several years of experience from customer service, order administration, coordination, or similar roles. To thrive in the role, we see that you are: Service-oriented and communicative Structured and thorough Flexible and solution-oriented Accustomed to prioritizing and managing multiple tasks in parallel Collaboration-oriented and unpretentious Responsible with a positive attitude Qualifications Experience in customer service, administration, or order management Good system proficiency Good knowledge of Swedish and English, both spoken and written Experience with SAP is a merit Understanding of Scandinavian languages is a merit Experience from medical technology or other regulated industry is a plus What We Offer With our client, you will become part of an international company with strong values, long-term thinking, and great focus on employee development. You will be offered, among other things: Hybrid work model Wellness allowance Bonus program Good development opportunities Nordic collaboration and experience exchange Modern office spaces A warm and inclusive work environment Here you have the opportunity to be part of an exciting transformation journey in a business that combines stability with a future focus. Working Hours, Start Date, and Scope Working hours are office hours Monday to Friday. This is a parental leave substitute position for approximately 12 months with a desired start date as soon as possible, preferably during November. For the right person, there may be opportunities to continue within the organization, but the employment initially concerns a temporary position. You will be directly employed by our client and work from the office in Danderyd, Stockholm with good transportation options. How to Apply We accept applications through our website where you register your CV by clicking the "Apply" button at the bottom of the listing. We review applications on an ongoing basis and the position may be filled before the application deadline has expired. If you have any questions, please contact the recruitment manager Klara Andersson [email protected] We look forward to reading your application!