Customer Success Manager

IST Sverige AB · Full-time

Växjö, Sweden

At IST, we develop more than digital solutions—we create the conditions for future learning. By combining technology, innovation, and expertise from the education sector, we help schools succeed. Now we're looking for a Customer Success Manager who wants to be a strategic partner to our customers, build long-term relationships, and contribute to creating real results. Ready to make an impact where it truly matters? Welcome to IST! Your Role As a Customer Success Manager, you are responsible for building, developing, and nurturing long-term relationships with our customers. You serve as the customer's primary point of contact and ensure a proactive, coordinated, and value-creating customer journey throughout the entire customer lifecycle. You work closely with customers to understand their needs, identify opportunities for development, and ensure they get maximum value from our solutions. The role involves close collaboration with colleagues across multiple departments in the organization and with Key Account Managers on commercial and contract-related matters. Your Main Areas of Responsibility Plan and drive relevant customer forums at strategic, tactical, and operational levels. Develop and follow up on customer plans and ensure that agreed-upon activities and commitments are driven forward. Monitor delivery against customer expectations and contractual requirements and identify any need for corrective actions. Connect the customer's development plans with IST's roadmap and contribute customer perspective to the continued development of our solutions. Present relevant parts of IST's offering and help the customer benefit from the solutions and services available. Based on business needs, take on broader responsibility, such as temporarily handling product-specific questions within a particular product or contributing to consulting-related deliveries. Your Profile We're looking for someone driven by creating strong customer relationships and with the ability to combine a strategic perspective with a structured and proactive work approach. You are responsive to customer needs, build trust naturally, and thrive in the role of coordinator between customer and business. To succeed in this role, we see that you have: Academic education in, for example, economics, service management, business development, or equivalent. Experience in independently developing and managing customer relationships. Documented ability to work with customer development, needs analysis, customer satisfaction, and customer loyalty. A structured, independent, and proactive work approach. Strong communication skills and an ability to easily create and develop relationships. Ability to translate customer needs into concrete activities and internal initiatives. Good understanding of how customer needs are balanced against business goals and priorities. Fluent knowledge of Swedish and English, both spoken and written. About IST IST is one of the leading EdTech companies in digital solutions for education. Our mission is to create smart tools that simplify everyday work, increase efficiency, and strengthen learning for students, teachers, school leaders, and parents. With us, you become part of an innovative and engaged company where our users are at the center of everything we do. We develop solutions used daily by schools and municipalities that make a real difference in people's everyday lives. At the same time, you'll have great opportunities to influence both your own development and our customers' success in a culture characterized by collaboration, customer focus, and innovative thinking. Want to help create better conditions for future learning? Then IST is the right place for you. This is a permanent, full-time position based in Stockholm or Växjö. At IST, we apply an Office-First policy because we believe that physical presence promotes collaboration, innovation, and a strong team spirit. At the same time, we value flexibility, and for those who live farther from the office, a hybrid solution with three days per week on-site may be possible. In Scandinavia, our offices are located in Växjö, Stockholm, Roskilde, and Oslo. Your Application Does this sound like the next step in your career? Welcome to submit your application through our recruitment system. Selection is ongoing, so don't wait to apply. If you have questions about the position, please feel free to contact Jenny Jidkvist; [email protected] or Amra Eljami; [email protected] For questions about the recruitment process, contact HR at: [email protected]. We look forward to hearing from you!