Customer Service Representative

Fuse Energy AB · Full-time

KUNGSGATAN 54 A, UPPSALA, Sweden

Head of Customer Satisfaction / Customer Service About the Role We're looking for a service-oriented and responsible person who wants to take overall responsibility for our customer service and customer experience. This role is perfect for you if you're communicative, solution-focused, and enjoy frequent customer contact. The position is flexible with a scope of 60–100%, depending on what works best for you and our business needs. Initially, you'll work on-site from our office at Drottninggatan in Stockholm. In the future, there may be opportunities to work remotely, fully or partially. You therefore need to be based in Stockholm. The Role As Head of Customer Satisfaction / Customer Service, you'll have overall responsibility for our customer service. You'll be an important part of the customer experience and ensure our customers receive fast, professional, and personalized assistance. You will, among other things: - Handle daily customer service - Respond to customer inquiries via email - Process returns and return cases digitally - Handle and follow up on complaints - Resolve customer issues in a professional and service-oriented manner - Answer and manage reviews on Trustpilot - Handle comments, messages, and customer contact on social media - Identify recurring questions and issues and contribute to improving the customer experience - Ensure customer cases are followed up on and resolved efficiently - Over time, take on more responsibility for customer experience, administration, and the business as a whole We're Looking for You If You: - Are very service-oriented and enjoy helping people - Communicate well in Swedish, both verbally and in writing - Are solution-focused and can calmly and professionally handle dissatisfied customers - Are computer-savvy and comfortable working with various digital systems - Are organized and can independently prioritize between different customer cases - Are responsible and thorough - Thrive in a role with significant autonomy - Learn new systems and work methods easily - Are based in Stockholm Previous experience in customer service, e-commerce, retail, or similar is a plus but not required. What matters most is that you have the right attitude and a genuine focus on customer satisfaction. Practical Information Position: Head of Customer Satisfaction / Customer Service Scope: 60–100% Location: Drottninggatan, Stockholm Work Format: On-site initially, with the possibility of remote work in the future Start: By agreement This is a role with great potential for growth. For the right person, there are excellent opportunities to gradually take on more responsibility and develop with the company.