Tremco CPG is seeking a service-oriented and well-organized customer service professional for our Nordic team in Göteborg. You will take on a varied role involving customer service, order management, administration, and operational support for Sweden and Norway. This is a full-time position with a fixed-term contract for a minimum of 12 months, with the possibility of extension.
### Responsibilities
As a Customer Service Professional, you will be an important contact between our customers and internal departments. You will work with customers and operations in Sweden, Norway, and Denmark, collaborating closely with colleagues in customer service, logistics, and product management.
Your main responsibilities will be to:
* Provide excellent customer service to customers in Sweden and Norway.
* Register and manage customer orders in a correct and efficient manner.
* Answer customer inquiries via 20% phone and 80% email.
* Ensure that product information is accurate, complete, and up to date.
* Provide administrative and operational support to various parts of the business.
* Identify opportunities to improve work methods and processes.
We are looking for someone who is:
Service-oriented and customer-focused.
Thorough, structured, and organized.
Proactive and solution-oriented.
Independent while also enjoying collaboration with others.
Accustomed to prioritizing and managing multiple tasks simultaneously.
Flexible, positive, and interested in learning new things.
### Qualifications
We are looking for someone with experience in customer service, customer success, or similar administrative work.
We would like to see that you have:
* Experience in customer service, customer success, or a similar role.
* Strong IT skills.
* Experience with SAP or product information systems is a plus.
* Excellent Swedish and English skills, both spoken and written.
* Ability to communicate professionally with customers and partners.
You need to be able to work in a structured manner, manage multiple tasks simultaneously, and communicate professionally with both customers and colleagues.
About Tremco CPG
Tremco CPG Europe is part of RPM International Inc., a global manufacturer of building products.
We develop solutions that help protect, repair, and improve buildings. Our product range includes sealants and adhesives, waterproofing membranes, liquid flooring systems, passive fire protection, and building envelope solutions.
Tremco CPG operates in several markets across Europe and globally, combining international experience with local market knowledge.
With us, you will have the opportunity to work in an international organization with established brands in the construction industry.
What We Offer
At Tremco CPG, you will have a varied role with your own responsibility and opportunities for development.
We offer:
Full-time employment in an international organization.
Hybrid work.
A varied role with your own responsibility.
The opportunity to work with customers and operations across two Nordic markets.
An engaged and collaborative team.
The opportunity to work with established brands in the construction industry.
Opportunities for professional development and career advancement.
A work environment where collaboration and continuous development are in focus.