Customer Service

Randstad AB · Full-time

Barkgatan 14, MALMO, Sweden

Job Description Do you want to be part of driving the digital transformation for tomorrow's smart and sustainable buildings? Do you have a strong sense of service, good administrative skills, and thrive in a proactive role with extensive customer contact? Then you might be the person we're looking for! As a Customer Services Professional with one of our clients in Malmö, you will be the face of the company and the most important link between customers and internal technical teams. Our client is a global leader and technology pioneer in smart infrastructure and digital building technology. Here you will have a key role where you handle incoming cases, coordinate field technicians, plan installations and logistics, and ensure the highest possible customer satisfaction. We are looking for someone with a high school diploma or post-secondary education, a couple of years of experience in customer service or call center work in a larger organization, and fluent knowledge of Swedish and English. The role offers a varied daily routine in a change-oriented and development-focused environment. We are looking for someone who always puts the customer at the center. You are a team player with a proactive "can-do" attitude and a willingness to go the extra mile. You are thorough, organize your time effectively, and are happy to take your own initiative to drive your work forward within given timelines and regulations. Placement: In Malmö Working Hours: 8-16:00 Assignment Period: Start 2026-10-12 and through 2027-01-31 (with good opportunities for extension). Being a Consultant: Randstad Professional is the career partner that helps you find the right job, be passionate about what you do, and develop your career. As a consultant with us, you receive competitive salary, benefits, and collectively agreed terms. Your consultant manager, who is always close at hand, ensures that you receive varied and developing assignments at different companies, in different industries. With access to a wide range of opportunities, a large global network, and our distinctive specialization, we are your guiding partner that helps you build a rewarding career. Responsibilities Receive and handle incoming calls and emails from customers in a welcoming and professional manner Evaluate customer needs, prioritize cases, and ensure compliance with service level agreements (SLA) and customer segmentation Create and manage service orders, coordinate with technical teams, and plan installations and logistics for field technicians Handle complaint cases (claim management), proactively flag any deviations, and develop solution proposals Proactively communicate with both internal and external stakeholders to gather necessary information for technical solutions and billing Participate in new initiatives, test new tools, systems, and processes, and contribute to developing the Service Desk toward operational excellence Perform broad administrative tasks related to daily operations Qualifications High school diploma or relevant university/college education. Several years of relevant work experience in customer service, sales support, call center, or Service Desk – preferably from a larger international corporation. Very good knowledge of both Swedish and English in speech and writing is an absolute requirement. Knowledge of Finnish is highly desirable. Previous experience with change management is a plus. About the Company Randstad At Randstad, we know that all people have a place in the job market. With operations throughout the country and within all areas of expertise, we help people find a job that feels right, and where they have the opportunity to grow, develop, and reach their full potential. With nearly 600,000 employees in 38 countries, Randstad is the world leader in HR services, with the goal of becoming the world's leading and most valued partner in the job market. By combining our passion for people with the power of today's technology, we help people and companies reach their full potential. We call it Human Forward.