Customer Care Agent

Avonova Hälsa AB · Full-time

Mölndalsvägen 95, Göteborg, Sweden

We lead the way to a sustainable working life – every day As a Customer Care Agent, you are the face of the company to our Assist customers and play a crucial role in creating a safe, professional, and positive customer experience. The role is varied and suits you if you are driven by service, problem-solving, and enjoy having many contact points both internally and externally. About the Role As a Customer Care Agent, you have overall responsibility for daily customer contact and efficient case management. You become a key person who delivers world-class support by answering incoming calls and emails in a professional and service-oriented manner. The work is varied and will handle questions ranging from contracts and invoices to service content, while you also perform troubleshooting and provide basic user support for our digital services. To ensure a high and consistent service level, you work according to established quality procedures, where thorough documentation in the CRM system is essential. Your attentiveness makes it easy for you to identify recurring customer needs, forward improvement suggestions internally, and capture business opportunities in the form of relevant leads. You collaborate closely with other departments to resolve more complex cases quickly and effectively, and you are a team player who actively contributes to a positive work environment and good cooperation within the team. About Avonova and Assist Avonova is one of the Nordic region's largest players in occupational health and is currently present in Sweden, Norway, and Finland. Assist is our service that provides small and medium-sized companies with a customized occupational health solution and an opportunity to consolidate their systematic work environment efforts and HR processes in one place, with digital tools that simplify and streamline daily operations. Key responsibilities include: Answer incoming phone calls and emails from customers in a professional and service-oriented manner. Guide customers on matters concerning contracts, invoices, service content, and other customer-related issues. Document cases and customer contact in the HubSpot tool. Collaborate closely with colleagues and other departments to ensure a seamless and high-quality customer experience We believe you: Have good communication skills and confidence in handling customer conversations. Have the ability to work in a structured manner and at a fast pace. Have technical system familiarity and interest in digital tools. Experience from customer service or similar support work is a plus. We Offer A role in a growing organization with clear customer focus. Colleagues with dedication and a culture characterized by professionalism and collaboration. An introduction that provides confidence in the role and good development opportunities. Application We welcome your application. Selection is ongoing.