Your New Role
Do you have experience with the Cosmic journal system and enjoy helping others? We are now seeking two Cosmic Support Technicians for healthcare with placement in Eskilstuna or Nyköping.
In this role, you will be an important part of the Service Desk where you support healthcare users with questions related primarily to Cosmic. You handle incoming cases via chat and eventually by phone, troubleshoot problems, provide guidance, and document cases in the ticketing system. You work closely with other Service Desk agents and support technicians to provide users with fast and professional support.
Work hours are currently Monday through Friday between 07:00–16:00, with the possibility of 08:00–17:00 in the future based on operational needs.
Your Background
We are looking for someone with strong knowledge of the Cosmic patient journal system through practical daily use or by having trained users in the system. You have experience working with ticketing systems and express yourself fluently in Swedish, both verbally and in writing.
It is a plus if you have previously worked with training in Cosmic.
You as a Person
You are service-oriented, communicative, and enjoy helping others. You have a solution-focused approach, are curious, and enjoy troubleshooting and finding the right information. You enjoy collaborating with colleagues and contribute to a positive work environment while maintaining professional interactions with users.
Your Application
We present candidates on an ongoing basis, so apply as soon as possible. Does this sound like the right assignment for you? Send in your application today.
[email protected] or [email protected]
What We Offer You
As an employee at Thalamus, we offer a secure employment with a collective agreement (IT/Telecom Agreement, not staffing agreement), wellness allowance, fixed monthly salary, pension, and more.
At Thalamus, community is an important part, which is why we organize team building activities, a summer party, and a Christmas dinner. This is when our consultants usually share experiences and joy with each other and our office team.
Your New Employer
Thalamus has been around for 20 years and is now a steady, profitable consulting and recruitment company within IT & Technology.
We are a family-oriented company based in Alvik Strand, and our main focus is consulting services in the Stockholm region.
Our core values are fast and friendly, and you will notice this in the recruitment process and if you start working with us. If we were to describe ourselves, we would say we are a cheerful, knowledge-driven team whose work is characterized by quality, innovation, and personal commitment. We hope you want to be one of us!