Are you customer-focused, organized, and thrive in a role with multiple points of contact? We are now looking for a Commercial Support Center Specialist for a consulting assignment at an international industrial company in Falun.
In this role, you will work closely with customers and internal departments to ensure efficient order flows, high customer satisfaction, and effective collaboration between customer service, logistics, and finance.
About the Position
As a Commercial Support Center Specialist, you will have a central role in the operation where you are responsible for order management, delivery coordination, and customer support. You work closely with several departments and contribute to ensuring efficient processes and positive customer experiences.
Your responsibilities will include:
• Registration and tracking of sales orders and projects
• Delivery coordination and follow-up of shipments
• Management and updating of customer data in ERP systems
• Handling of customer inquiries and complaints
• Collaboration with logistics, finance, and quality functions
• Tracking and analysis of order and delivery data
• Contributing to development and improvement of processes and work methods
This role involves many contact points and suits you if you enjoy coordinating, problem-solving, and providing excellent service both internally and externally. The assignment begins with a fixed-term employment of 6 months with the possibility of extension.
About You
Formal Qualifications
We are looking for someone who is customer-oriented, meticulous, and well-organized. You enjoy handling multiple tasks simultaneously and are skilled at building strong relationships with both customers and colleagues.
You have:
• Experience in customer service, order management, administration, or similar work
• Strong knowledge of Microsoft Office
• Fluent Swedish and English skills, both spoken and written
• Good organizational skills and a structured work approach
• Ability to work independently and collaborate with multiple departments
Desirable Qualifications
It is advantageous if you have:
• Experience with ERP systems
• Experience in order administration or delivery coordination
• Experience in complaints handling
• Experience from manufacturing industry or international operations
• Experience with analysis and tracking of business data
As a person, you are solution-oriented, communicative, and customer-focused. You have a positive attitude, work meticulously, and thrive in a role where you can combine administration, customer contact, and coordination.
Working with Us
As a staffing consultant employee with us, you will always receive a competitive salary, vacation, pension contributions, insurance, and coverage under our collective agreement. We want you to feel good working with us, so we naturally offer our consultants wellness allowances and occupational health services. During your employment, you will have a consultant manager who is responsible for your assignment and ensures that you are satisfied in your workplace, provides support, and helps you develop in your professional role.
About Lernia
Lernia is one of Sweden's leading staffing and recruitment companies and operates throughout the country. With our extensive network, we offer exciting jobs at attractive employers and brands that help you develop your skills and career, both in the long and short term.
How to Apply
To apply for the position, scroll down to the application form below. Selection and interviews are conducted on a rolling basis, so submit your application today! If you have any questions, please feel free to contact us via email: [email protected]
Background Check
Background checks are included in our positions as part of the recruitment process. If you advance in the process, you will need to verify your identity via BankID before the check is conducted.