Collections Analyst

Carrier Refrigeration Operation Czech Republic s.r.o. · Full-time

Praha, Czech Republic

(Prague) Submit to: Nikolai Nepomniashchii, e-mail: [email protected] Reported by: Nikolai Nepomniashchii, e-mail: [email protected] Job Details: • Manage assigned customer account portfolio and actively carry out collection activities. • Contact customers by phone, email, and online meetings to ensure timely payment of outstanding invoices. • Monitor and manage overdue accounts, including ensuring appropriate follow-up actions. • Review and analyze aging reports to identify collection priorities and potential risks. • Track and manage customer payment commitments and payment arrangement agreements. • Investigate reasons for payment delays and collaborate with customers to resolve issues. • Partner with Sales, Customer Service, Credit, and Finance teams to remove obstacles to successful collections. • Prepare regular reports on overdue receivables, collection performance, aging trends, and bad debt risk. • Support the review process for uncollectible accounts, write-offs, and escalate collection cases as needed. • Maintain accurate documentation of collection activities, customer communication, disputes/claims, and payment plans in company systems. • Participate in monthly accounts receivable close activities and collection reporting. • Support continuous improvement initiatives aimed at reducing overdue receivables and increasing collection efficiency. • Comply with company policies, internal controls, and financial processes. Benefits: • Meal vouchers - 150 Kč/day (employer contribution 82 Kč) • Multisport card • Annual holiday allowance (Flexi pass vouchers) of 1000 Kč per month (2000 Kč in December) • Monthly contribution toward pension, life insurance, or healthcare of 2,000 Kč (after 3 months of employment) • 5 weeks of vacation, which is 1 week more than the entitlement under Czech labor law • 5 days of personal time off