Head of Business Support Insurance

Länsförsäkringar Västernorrland · Full-time

Sundsvall, Sweden

LF Västernorrland is embarking on an exciting growth journey. To further strengthen customer experience, we are now taking the next step and building a new department within Business Support Insurance – an important investment to create increased value for our customers and contribute to the company's continued development. About the Role As Head of Business Support Insurance, you will have a central role in building and leading our new business support function. The department has a clear purpose: to strengthen customer experience both internally and externally through clear working methods, efficient processes, and close collaboration with the business. In this role, you are responsible for creating structure, developing processes, and ensuring working methods that contribute to the company's growth journey. You will lead a team of 6 people in a transformation toward a modern organization, where digitalization and automation are important tools for creating quality, efficiency, and increased value for customers. Your Assignment: Lead and develop the business support group with clear direction, shared goals, and focus on customer value, business acumen, and value creation. Collaborate closely with other parts of the business to develop solutions that hold together the entire customer journey, from internal support and efficient working methods to improved customer interactions. Develop working methods and processes that strengthen customer experience both internally and externally. Create conditions for the group to identify customer needs, recognize business opportunities, and contribute to increased sales through relevant and value-creating solutions. Drive improvement work supported by digitalization, AI, and automation to create quality and efficiency. Ensure structure, clarity, and responsibility distribution in workflows and routines. Build engagement, participation, and development power within the team. With us, you will have an important role in an organization that is developing and moving forward. You will have the opportunity to influence how work is shaped, develop your leadership, and contribute alongside engaged colleagues in an environment where innovative thinking, initiative, and collaboration are valued. You have a strong customer and business perspective and understand how internal working methods can strengthen the customer's total experience and create value for both customer and business. You have management experience, preferably within business support/administration. You are structured, systematic, and solution-focused with an interest in building and developing efficient processes. You thrive in change and want to be at the forefront of digitalization, AI, and automation. You are communicative, inspiring, and have the ability to create engagement and momentum. You have academic education or equivalent experience. Does this sound interesting? We would like to get to know you better. If you have questions, please feel free to contact us: The recruiting manager is Jeanette Jonsson, Marketing Manager Insurance, [email protected]. The union representative in this recruitment is Andreas Westin, [email protected] Our Recruitment Process You apply by attaching your CV and a personal letter. Prior to employment, we conduct background checks adapted to the role's requirements and responsibilities. Welcome to submit your application! Welcome to LF Västernorrland - we are a local customer-owned company. Here you become part of a strong positive force in our local community where you can develop both professionally and as a person. Our philosophy is simple - we are owned by our customers and we want to be close to them and understand their needs. We offer financial security solutions with services in banking, pensions, insurance, and property brokerage under one roof. Our offices are located in Sundsvall, Härnösand, Kramfors, Sollefteå, and Örnsköldsvik, and we have approximately 140 employees. Our vision is to create a simpler and more secure everyday life, close to people and businesses in Västernorrland. Together with our colleagues in the other 22 regional insurance companies, we form a nationwide group of companies with one of Sweden's strongest brands. Our daily work is characterized by collaboration, community, and joy. But there is something else that permeates how we think and act. Because we are owned by our customers, we never have short-term profit interests; instead, we always have our customers' long-term best interests as our sole goal. We truly believe in what we do and care that you, as our employee, thrive and develop. Here you have access to all the resources you can expect from an innovative and thoughtful employer. Additionally, you get to work daily to make a difference for people in Västernorrland and for our local community! Do you want to be one of us? Then you come to a company that has its heart with its customers and a strong commitment to offering the market's best comprehensive solutions! As an employee with us, you have the opportunity to grow in an inclusive and business-oriented culture. Our roots go far back in time, but our focus is forward.