Bostadsförmedlingen Seeks Service-Oriented Housing Placement Case Handlers

Bostadsförmedlingen i Stockholm AB · Full-time

Palmfeltsvägen 5, Johanneshov, Sweden

Bostadsförmedlingen in Stockholm arranges rental apartments throughout the Stockholm region and collaborates with over 200 property owners. We are a link between housing seekers and property owners, with more than 75 years of experience in Stockholm's rental market. We are approximately 130 employees and are part of the Stockholms Stadshus AB group, which is owned by the City of Stockholm. Our vision is to be the obvious choice for efficient and fair housing placement. Do you want to work with service and case handling in an operation that helps people find a new home every day? Then the position as a housing placement case handler with us might be for you! Welcome to us Here you will be part of a culture characterized by a generous and helpful work environment where we allocate time for skills development and knowledge sharing. Balance between work and leisure is important, and we are committed to helping you make healthy choices. We therefore offer, among other things, massage at work, the opportunity for one fitness hour per week, and fitness allowance. We are located in the Slakthusområdet area near Globen. Our shared values are summarized in the word GRETA, which stands for: Joy-Respect-Commitment-Together-Responsibility. We are looking for you who wants to develop with us. When you work with us, you contribute every day to benefit the region's residents by making the path to a new home a little easier. You can read more at bostad.stockholm.se. About the Placement Department The Placement Department is Bostadsförmedlingen's largest department with approximately 50 case handlers. Our focus is to provide housing seekers and property owners with the best possible service. We guide housing seekers through the entire placement process and maintain contact with the property owners we collaborate with. About the Role As a housing placement case handler, you process cases according to the current placement process and ensure that all parts are carried out according to applicable rules and guidelines. The work sometimes has a fast pace and you work with multiple cases in parallel in several different business systems. Your main work tools are a computer and telephone. The role includes, among other things, creating and publishing housing advertisements, reviewing documents to verify that the housing seeker meets the conditions applicable to the vacant apartment, and staying continuously updated on the case processing. The role involves many different contacts and you guide our customers through the search process and provide correct information about rules and guidelines in a service-oriented manner. Your assignment begins with thorough introductory training with individual support. Your Competence and Experience We are looking for you who have completed upper secondary education current experience handling multiple cases in parallel at a fast pace experience working independently based on set goals and guidelines experience communicating rules and guidelines via telephone and email good knowledge of Swedish and English, both spoken and written good computer skills, knowledge of MS Office, and the ability to easily learn new systems. It is an advantage if you have experience from the real estate industry or the service industry. To thrive with us, you have a genuine service sense and good communication skills. You work in a structured and thorough manner based on routines and governing documents and easily absorb new information and adapt your working methods accordingly. You are comfortable handling conversations with people who may also be in vulnerable and difficult situations. You take responsibility for driving your own work forward and are part of a work group with a team-based approach. Being thorough and working toward commonly set goals is self-evident to you. In recruitment, we place great emphasis on your competencies and your personal suitability, motivation, and interest in the position. Your Application We recruit without a personal letter to strengthen the focus on the competencies and experience required for the role. When assessing your application, we will only base our evaluation on your CV and a number of questions that you will answer when applying for the position. We ask that you answer the questions concretely and briefly, and that there is a clear connection between your answers and your CV. We see diversity as enriching and welcome all applicants. Warm welcome with your application! Other Bostadsförmedlingen uses competence-based recruitment aimed at recognizing each person's competence and thus counteracting discrimination. Work trials may occur during the recruitment process.