About the Company
With over 30 service centers in 15 countries, Ionbond operates one of the world's largest networks in advanced surface coating. The company has been a market leader for over 40 years and employs more than 1,100 people worldwide. The Swedish office is located in Linköping and has approximately 40 employees where production operates on a 2-shift schedule. Here they develop and manufacture surface coatings for cutting tools, molds, precision components, medical and decorative components.
We are now seeking an engaged and solution-oriented Back Office and Customer Support Associate for a new role at Ionbond in Linköping.
Your Responsibilities
As a Back Office and Customer Support Associate, you will be a key person in the contact between customers, the sales organization, and internal functions. You are responsible for ensuring a smooth flow from order to delivery and will actively work to provide customers with fast and professional service. The role is broad and varied, which means you will have the opportunity to take responsibility, contribute improvement suggestions, and develop work methods over time.
Your main responsibilities include:
Handling order flows, order confirmations, and tracking deliveries.
Ongoing customer communication regarding order status, delivery times, and any discrepancies.
Managing customer inquiries and support questions with a focus on high service levels and problem-solving.
Freight bookings and support with logistics-related matters.
Contact with carriers and external partners.
Invoicing, credits, and administrative follow-up.
Support to the sales department through quote updates and administration in business systems.
Ensuring that customer-related information is updated and accurate in the company's systems.
Your Profile
We are looking for someone with previous experience in customer service, order management, customer support, or back office work. You are experienced with business systems and feel comfortable with administrative processes where accuracy and structure are essential.
As a person, you are flexible, solution-oriented, and service-minded. You see opportunities where others see problems and dare to take your own initiative when needed. Since the role at Ionbond is new, we are looking for someone who is confident in themselves, enjoys creating structure, and has the ability to handle multiple contact points simultaneously.
To succeed in the role, we believe you:
Have experience in customer service, order administration, or similar tasks.
Are experienced with business systems, preferably Microsoft Business Central or similar systems.
Have strong administrative skills and work in a structured and meticulous manner.
Communicate fluently in Swedish and English, both verbally and in writing.
Enjoy customer contact and are driven by creating long-term satisfied customers.
Have experience with or interest in logistics, transport, and delivery matters.
Application Process
This position is a consulting assignment through us at Skill, where you will be employed by Skill and work at Ionbond in Linköping.
Selection will be ongoing and the position may be filled before the final application deadline, so don't delay in sending us your CV today. For any questions or concerns, please contact the responsible recruiter Malin Åkerblom, [email protected].