Work Leader/Administrator as Needed for Trygghetsjouren | Tiohundra

Tiohundra AB · Contract

Box 905, Norrtälje, Sweden

We are now seeking temporary staff for Trygghetsjouren and can offer you varied and meaningful work where each shift brings different situations and people with different needs. You will be an important contact for our care recipients and will work with receiving and handling alarms, providing support and guidance, and ensuring that the right help and services are put in place when needed. About the Position The work combines service, problem-solving, system management, and administrative tasks. You need to be able to listen, make assessments, prioritize, and remain calm while treating each person with respect and care. As a temporary staff member at Trygghetsjouren, you will receive and handle safety alarms and provide support and guidance to care recipients, choice-of-provider contractors, and property owners. You will also work with registering and managing care recipients in the facility's various systems as well as documentation and administrative tasks. The work is varied and requires you to make assessments, prioritize, and act based on different situations. The position involves work in evenings, nights, and weekends. Your work tasks include, among others: Receive and handle incoming safety alarms. Answer calls and create security through calm and professional interaction. Listen to the care recipient's needs and make assessments based on the current situation. When necessary, contact and coordinate the appropriate intervention according to established procedures. Handle and follow up on alarms and cases until they are resolved. Document calls, actions, and events according to established procedures. Manage and register information in the facility's digital systems. Communicate with care recipients, relatives, staff, and other relevant parties. Handle technical questions and simple troubleshooting related to safety alarms according to given procedures. Report deviations and identify follow-up needs. Administer customer information. Provide support to the customer choice program. Contribute to safe and quality-assured operations even during evenings, nights, and weekends. About You For this position, you need: Upper secondary education or other education that the employer considers equivalent. Good knowledge of Swedish in both speech and writing. Good digital skills and the ability to learn new systems easily. Ability to work evenings, nights, and weekends. It is an advantage if you also have: Experience working at a safety service center, alarm center, or other on-call facility. Experience in customer service, support, or phone-based service. Experience with safety alarms or other welfare technology. Coordination of interventions or contact with different professions and partner organizations. We are looking for someone who is confident, calm, and attentive in your approach and who finds it easy to build trust in contact with other people. You are responsible, thorough, and have a good ability to make assessments and prioritize when the situation requires it, and you follow established procedures and instructions. Working independently is something you are comfortable with, but you also enjoy collaborating with others. You are service-oriented, solution-focused, and find it easy to switch between different types of cases and work tasks. You can convey information in a clear, professional, and understandable way in both speech and writing. With a careful and structured work approach, you ensure that information is documented and registered correctly in various systems. You share our core values, which are based on participation, security, and respect. We place great importance on personal suitability. About Us Trygghetsjouren is an important part of our operations and is available to create security and provide support when our care recipients need us. We handle safety alarms, mobile safety alarms, digital supervision technology, etc., and provide support and guidance and coordinate interventions as needed. We also work with registration and administration in several different systems and provide support to care recipients, choice-of-provider contractors, and property owners. With us, each shift is varied and characterized by responsibility, collaboration, and professional interaction. We are part of Tiohundra – the complete care company in Roslagen. Applying for a Job in Region Stockholm We strive for equality and fairness in our workplace and welcome applicants from diverse backgrounds and circumstances. We only accept applications through this system. Apply by clicking the "Apply" button. Applications by mail or email will not be considered. We do not accept direct contact from staffing and recruitment companies or sellers of additional job advertisements. Our recruitment system cannot handle anonymous applications or applicants with protected personal information. If you have protected personal information, we ask you to contact the contact person listed in the advertisement. Your application will then be handled outside the recruitment system. You should also be careful about what information you provide in your application and only include information that is relevant to the current position. Region Stockholm is responsible for healthcare, public transportation, regional development, and contributes to cultural life. Every day, around the clock. In the country's fastest-growing region. Together we create Europe's most attractive metropolitan region. Read more about what it's like to work with us at Region Stockholm