2nd Line Support Technician

Eccera Professionals AB · Full-time

Göteborg, Sweden

We are specialists in staffing and consulting services in IT and technology – from promising talents and consultants with broad expertise to experienced specialists with deep expertise. As a candidate, we are a trusted partner that offers exciting assignments, personal development, and close contact with our advisors. We make sure you get the right assignment for your skills and ambitions – always with people at the center. For our customers, we are a reliable supplier that can quickly match the right expertise with the right need. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in our delivery. Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people. Eccera has 300 employees and offices in Stockholm, Göteborg, Malmö, and Linköping. We are a member of Almega Kompetensföretagen and comply with their signed collective agreement with Unionen. Eccera is now looking for a service-oriented and technically skilled 2nd Line Support Technician who wants to tackle varying IT challenges in an exciting assignment with one of our customers in the Göteborg area. Are you a problem solver who enjoys helping users and handling more complex IT issues? Then this could be the right opportunity for you! As a consultant at Eccera, you get a secure employment and accumulate valuable work experience on assignments with our customers. Your consulting manager supports you in your development where you continuously expand your experience and knowledge. An excellent opportunity to build a career. Your responsibilities As a 2nd Line Support Technician, you work with handling and resolving more advanced IT issues escalated from 1st Line Support. You have an important role in ensuring that users receive qualified technical assistance and that the IT environment functions stably and efficiently. Work tasks vary depending on the assignment and customer, but may include: Troubleshooting and resolution of more complex IT problems related to computers, systems, applications, and user accounts. Support and administration within Windows, Microsoft 365, and Active Directory. Handling of incidents and service requests as well as documentation of issues in ticketing systems. Installation, configuration, and maintenance of computers and software. Escalation of more advanced issues to relevant specialist teams when needed. Collaboration with 1st Line Support and other IT functions to ensure a good user experience. Your profile We are looking for someone who has a genuine interest in IT and technology and who thrives in a role where service, troubleshooting, and problem-solving are in focus. You are organized, communicative, and have a solution-oriented approach. You can work independently with your issues, while at the same time you appreciate collaborating with colleagues and other technical teams. Requirements 1–2 years of experience in IT support, preferably in 2nd Line Support or a similar role Strong knowledge of Windows and Microsoft 365 Experience troubleshooting computers, applications, and user-related IT problems Basic knowledge of Active Directory and user administration Experience working with a ticketing system Good service mindset and ability to communicate technical solutions in a clear manner Fluent Swedish, spoken and written Merits Experience in IT support in a larger organization or complex IT environment Knowledge of networking, for example TCP/IP, DNS, and DHCP Experience with Microsoft Intune or other client management solution Knowledge of PowerShell or other scripting Relevant IT training or certifications B driver's license What we offer At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continually developing. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your expertise with the right assignment as you advance. We regularly conduct exciting and fun activities where you as a consultant have the opportunity to meet and socialize with your colleagues in pleasant and relaxed settings. Does this sound like an assignment for you? Welcome to apply! We look forward to hearing from you.