1st Line Support Technician

Eccera Professionals AB · Full-time

Göteborg, Sweden

We are specialists in staffing and consulting services in IT and technology – from promising talent and consultants with broad expertise to experienced specialists with deep technical knowledge. As a candidate, we are a trusted partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with people at the center. For our customers, we are a reliable partner that can quickly match the right expertise with the right need. In addition to our own strong consulting organization, we also have an expanded partner network, which allows us to offer even greater flexibility and breadth in our delivery. Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people. Eccera has 300 employees and offices in Stockholm, Göteborg, Malmö, and Linköping. We are a member of Almega Kompetensföretagen and follow their signed collective agreement with Unionen. Do you want to take your first steps in IT and develop in a role where service, problem-solving, and technology are in focus? Do you have a strong interest in IT and enjoy helping people? Then this could be the right opportunity for you! We are now looking for a junior 1st Line Support Technician who wants to develop within IT support on an assignment with one of our customers in Göteborg. In this role, you will be an important contact for users who need technical help in their daily work. You will work receiving requests, troubleshooting, and guiding users in various IT-related issues. Here you will have the opportunity to build your skills, gain practical experience, and develop further within IT. As a consultant at Eccera, you receive a secure employment and gain valuable work experience on assignments with our customers. Your consultant manager will support you in your development where you continuously build new experience and knowledge. An excellent opportunity to advance your career. Your Responsibilities As a 1st Line Support Technician, you are often the first contact for users who need help with technical problems. You work providing professional service, solving simple IT issues, and ensuring that users get the help they need. Your responsibilities may include: Receiving, registering, and managing incoming IT requests via phone, email, and ticketing systems Providing user support and guidance on common IT-related issues Troubleshooting simple problems related to computers, software, logins, and peripherals Assisting users with password resets, permissions, and account management Providing support with Windows, Microsoft 365, and other common IT systems Documenting issues and solutions in a clear and structured manner Escalating issues requiring further technical expertise to 2nd line support or other specialist functions Your Profile We are looking for you who are at the beginning of your IT career and want to develop within IT support. You don't need extensive experience – the most important thing is that you have a genuine IT interest, a willingness to learn, and a service-oriented approach. As a person, you are communicative, curious, and solution-oriented. You enjoy helping others, have patience when solving problems, and are comfortable working both independently and with colleagues. You understand the importance of professional conduct and want to contribute to a positive user experience. Requirements 0–6 months of experience in IT support, service desk, or similar tasks Basic IT knowledge and a genuine interest in technology Basic understanding of computers, operating systems, and common IT problems Good communication skills and a service-oriented approach A willingness to learn new systems, processes, and technical solutions Fluent Swedish in speech and writing Merits Education in IT, such as secondary IT education, vocational college, or equivalent Practical experience in IT support through internships, apprenticeships, part-time work, or similar Basic knowledge of Windows, Microsoft 365, and Active Directory Experience with ticketing systems Knowledge of networking, client management, or troubleshooting hardware and software What We Offer At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuing to develop. Therefore, we offer you the opportunity to set up an individual training plan, where we cover both study materials and certifications themselves. During your development, we will match your skills with the right assignment as you progress. We regularly conduct exciting and fun activities where you as a consultant have the opportunity to meet and socialize with your colleagues in pleasant and relaxed settings. Does this sound like an assignment for you? Welcome with your application! We look forward to hearing from you.