Do you want to be part of leading a modern workshop where quality, customer focus, and teamwork are at the center?
Borås Bil is now looking for a committed Service Workshop Manager who wants to develop the operation together with our employees and help us continue to deliver service and repairs of the highest class.
As a Workshop Manager at Borås Bil, you will have an important role in creating conditions for both employees and operations to succeed. You are responsible for daily operations, leading and developing the team, and driving improvement initiatives that strengthen quality, productivity, work environment, customer satisfaction, and profitability. Here you have the opportunity to make an impact, develop, and make a difference in an operation that constantly strives forward.
About the Role
In this role, you are responsible for the workshop's daily operations and personnel. You plan, follow up, and develop the operation while being a present leader who creates engagement and joy at work in the team. You work closely with team leaders, service advisors, parts personnel, and technicians to ensure efficient collaboration, good communication, and a smooth flow throughout the entire customer journey. In total, you have personnel responsibility for approximately 27 employees with different roles and competencies within the department, where you lead and develop the operation together with the team.
You have a genuine interest in people, leadership, and development and thrive in an environment where days vary and new opportunities constantly arise. Through clear, inclusive, and inspiring leadership, you create structure, participation, and good results together with your employees.
Responsibilities
- Lead and distribute daily work in the workshop.
- Be responsible for the workshop's results, efficiency, and goal achievement.
- Ensure high quality in completed work and a customer experience that exceeds expectations.
- Develop work processes, routines, and methods for increased efficiency and quality.
- Follow up on key metrics, productivity, and the workshop's financial results.
- Coach, support, and develop employees and teams.
- Work actively for a safe, pleasant, and well-functioning work environment.
- Collaborate with other departments to create a smooth and professional customer experience.
Who Are You?
We believe you are someone who appreciates leading others and creating results through engaged, clear, and present leadership. You are organized, solution-oriented, and have the ability to prioritize even when the pace is high.
You are confident in your leadership, communicate clearly, and naturally build trusting relationships with both employees, customers, and colleagues. At the same time, you are driven by developing the operation, creating good collaborations, and finding new opportunities for improvement.
We are looking for someone who has
- Experience from the automotive industry and very good understanding of workshop operations.
- Previous experience with team leadership and personnel responsibility from a workshop.
- Ability to work goal-oriented with focus on quality, customer satisfaction, and profitability.
- Good administrative and financial understanding.
- Experience working with follow-up and business development.
It is meritorious to have experience from an authorized brand workshop as well as knowledge of workshop systems and industry-specific programs.
At Borås Bil, you have the opportunity to become part of a company with a strong community, engaged colleagues, and a culture where we develop together. We value collaboration, responsibility, and the willingness to always give that little extra for our customers and each other.
Borås Bil is an authorized dealer and service workshop for Volvo, Lynk & Co, Peugeot, Citroën, and Maxus, as well as an authorized service workshop for Polestar, Renault, and Dacia. We are also an authorized damage repair workshop for Tesla.
About Borås Bil