Operations Controller for Hägersten-Älvsjö District Administration

Stockholms kommun · Vollzeit

Telefonvägen 30, plan 9, Hägersten, Schweden

Stockholm – our capital city with millions of dreams, expectations and ambitions. We work for everyone who lives here today and in the future. Now we are looking for you who wants to think big, new and differently with us – for the people of Stockholm. Hägersten-Älvsjö is one of 11 district administrations in Stockholm City with approximately 3000 employees. Today we are one of the city's largest district areas with approximately 130,000 residents. In Hägersten-Älvsjö you are close to the city, public transportation and nature. We offer a dynamic workplace with opportunities for you to develop in your role. Welcome to us The Elderly Care Department is responsible for public authority exercise, decisions and monitoring of care and social services provided by our own units and private care providers. The service forms include home care in regular housing and in service housing, day activities, special housing with 24-hour care as well as preventive activities. What we offer you With us you will meet a culture characterized by development, responsibility and openness. We value quality, commitment and collaboration highly. We offer you a secure workplace where we help and support each other in daily work and care for a good work environment. Work environment and health are important to us. We offer the possibility of flexible working hours, wellness allowance, vacation conversion and the possibility of remote work. Read more about our benefits here. Your role As an Operations Controller within the Elderly Care Department, you contribute to quality and operations development within the department's three main areas: home care, care and social service housing as well as public authority exercise. You are part of the department's management group and work broadly with support to the department manager, area managers and unit managers. Your main tasks are to: conduct operations monitoring and analyze results to strengthen quality and goal achievement, subcontract agreement monitoring, coordinate the department's RSA work, work closely with the department manager and provide support in prioritization and planning ahead, prepare and develop overarching documents such as operations plans, reports, service reports and statements, conduct environmental monitoring and contribute with analyses that support long-term strategic planning, provide support to area managers in their work with operations and quality development, represent the district in operations monitoring and follow up on lex Sarah cases and other quality controls, participate in larger projects and development work within the department and district. The role is independent and involves great responsibility. You lead your own processes, build relationships within and outside the department and work broadly to create coherence and context in elderly care development. Your competence and experience We are looking for someone who has: academic education in an area relevant to the position, several years of experience in quality work and operations monitoring, subcontract agreement monitoring, very good communicative ability in Swedish, both orally and in writing, experience working independently, driving your own processes and creating structure. It is advantageous if you have: experience in elderly care, experience working in a politically governed organization, experience writing service reports and conducting investigations. We place great emphasis on the following personal competencies: You have very good analytical ability and can conduct environmental monitoring, interpret reports and translate insights into material that supports the department's direction forward. With initiative and good self-leadership you take responsibility for driving your own processes forward and thrive in a role where you often work independently. You are self-driven, confident in taking responsibility and ensuring that work maintains high quality even when you lead tasks on your own. You have a holistic perspective and ability to see connections between different parts of elderly care operations, which means you contribute to coherent and long-term development work. With your good communication skills you express yourself clearly, create understanding and build trust in collaboration with managers, colleagues and service providers. Other information We recruit without a personal letter in this recruitment to strengthen focus on the competencies and experience required for this role. In assessing your application, we will only use your CV and a number of questions you will answer when applying for the position. We ask that you answer the questions concretely and briefly, and that there is a clear connection between your answers and your CV. We see diversity as enriching and welcome all applicants. Stockholm City works with competency-based recruitment aimed at seeing each person's competence and thus counteracting discrimination. Remember to never upload a police records extract (Data Protection Regulation, GDPR) with your application. To work at Stockholm City with elderly people and people with disabilities in their homes, you must show an extract from the criminal records register. The extract should not be older than 6 months from the date of issue.