Investigator for the Patient Board, Härnösand

REGION VÄSTERNORRLAND · Vollzeit

Storgatan 1, Härnösand, Schweden

We are a force that binds together, holds, and develops the region. Within Region Västernorrland, we are all part of something larger. About the Operation The Patient Board's administration works on behalf of the political patient board and has an important role in strengthening patients' position as well as contributing to quality development and patient safety in health and medical care. By receiving, investigating, and analyzing feedback and complaints from patients and their relatives, we provide knowledge that can be used for improvements in care. The administration consists of five employees with different roles and competencies in investigation, case handling, and patient support activities. We are a small, stable work group characterized by close collaboration, high trust, and a shared commitment to our mission. We offer short decision-making paths, an unpretentious working approach, and good opportunities to influence the development of our operations. With us, you will be offered meaningful and varied work where you get the opportunity to combine meeting with people with qualified investigation and analysis work. As an investigator, you have an important role in translating patients' and relatives' experiences into knowledge that can contribute to the development and improvement of health and medical care. Through case handling, investigation, and analysis, you contribute to identifying trends, risk areas, and development needs that provide support for both the operation's and the board's work. The role also includes close work with the political board together with the administration manager. You are responsible for preparing service reports, decision-making materials, reports, and compilations for the board's meetings, as well as presenting cases and presenting analyses and results. In this way, you become an important link between patients' experiences, the administration's work, and the board's decision-making. The position offers good opportunities for development within investigation methodology, analysis, quality development, and public administration. You will gain a broad operational perspective and the opportunity to develop your skills in, among other things, board administration, case preparation, statistics, report preparation, patient safety issues, and work in a politically governed organization. We offer an individually adapted introduction where you gradually get to know the operation, the mission, and the work tasks included in the role. We are looking for an investigator to join us. The position is a permanent full-time employment with entry according to agreement. ResponsibilitiesHandle incoming feedback and complaints Prepare service reports, reports, and decision-making materials for the patient board Prepare and present cases at the board's meetings Compile and analyze statistics, operational data, and patients' experiences Identify trends, risk areas, and improvement opportunities in care Participate in the operation's planning, follow-up, and development work Contribute to the development of routines, working methods, and quality work QualificationsWe are looking for someone whoHolds a degree in social sciences or law, or alternatively other university education that the employer deems suitable for the position Has very good knowledge of Swedish and English in speech and writing It is meritorious if youHave previous work experience as a case handler Have previous experience working as an investigator within public administration Have at least 2 years of work experience in administration Have experience working with Microsoft Excel Have experience writing reports and communicating results and conclusions in a clear, pedagogical, and target-group adapted manner Have knowledge of AI Have experience with investigation and development work focusing on using data to drive development To succeed in the role, we believe you have these personal characteristicsInitiative-taking Self-driven Judgment Creative Region Västernorrland With approximately 7,000 employees and over 200 professions, we at Region Västernorrland are responsible for several of the operations that are most important for residents' ability to participate in society. Here, your knowledge and commitment make a difference in everything from health and medical care to culture, environment, and sustainability. Become part of a team where everyone is needed. Together for a growing Västernorrland. For many years, the region has been working to create conditions for contributing to healthy and well-being employees. Your wellbeing and satisfaction are important to us. One of our many benefits is that we offer 5,000 kronor per year in wellness benefits. We apply individual salary setting according to applicable collective agreements. Read more about Region Västernorrland, our benefits, and what it is like to work with us: Region Västernorrland - Working at Region Västernorrland (rvn.se). Within Region Västernorrland, a number of positions are placed in security class and security vetting may therefore be conducted. We have done our part for recruitment and therefore decline contact from advertising sellers or other sellers of recruitment services. Selection and interviews are ongoing. We warmly welcome your application!