Service Manager Telephony - Örebro

Kriminalvården · Vollzeit

Klostergatan 37, Norrköping, Schweden

About Kriminalvården Kriminalvården is growing – we are building new facilities, renovating and expanding, and we are now seeking more employees. Our most important goal is to reduce recidivism – to break the vicious cycle. If we succeed, society becomes safer and more secure for everyone. We are the authority responsible for prisons, probation services, remand facilities, and inmate transportation. Do you want to contribute to a safer society? Our IT department is making a major investment focused on a digital Kriminalvården. Together we work to create conditions and solutions that make a difference in our operations. The IT department is experiencing strong growth. We are looking for someone with a strong IT interest, knowledge and experience that can enrich our digitalization journey and who wants to make a difference in society within your profession. Job Description We are seeking an experienced and engaged Service Manager for our Telephony services. As Service Manager, you will, together with a colleague, be responsible for the operation, maintenance and refinement of our Telephony services to provide a good user experience for both internal and external parties. You will also participate in further development and innovation within the area. You will work closely with management, team members, other internal colleagues and external suppliers to ensure that services / products meet our requirements and needs. In your role, you will lead other team members in their daily work. An important part of the role is to keep yourself updated within the field through, for example, environmental monitoring. Qualifications We are looking for someone who takes responsibility and drives processes forward and works well with complex issues. You can plan, organize and prioritize as part of your work. Furthermore, you are calm, stable and work well with other people by being attentive and communicative. You continuously maintain your specialist knowledge. To thrive and succeed in your assignment, it is important that you share Kriminalvården's fundamental values of a humanistic perspective, respect for the individual and the belief that people are capable of development. You are also aware of and understand how background, culture and group affiliation affect you and others. Furthermore, you are expected to contribute through your approach to ensuring that everyone is treated equally. We place great emphasis on personal suitability. We are looking for someone who has: • Complete upper secondary education or other education in combination with work experience that Kriminalvården considers relevant • Several years of experience in the Telephony technical field • Experience in managing and leading others • Experience working with IT suppliers • Ability to express yourself well in speech and writing in Swedish and English It is also a merit to have: • Training in Telephony • ITIL certification • Experience managing / collaborating with external service providers in the telephony field • Experience working according to ITIL, PM3 or similar • Experience with project work, for example via the PPS model • Experience with budget work • Experience working within Kriminalvården • Experience in environmental monitoring and ability to provide suggestions for the way forward within the field • Knowledge of IT security • Knowledge of networks, communication technology and servers NOTE! Click this link to apply for the position: Apply here Other Information Kriminalvården has chosen to remove the cover letter and replaced it with selection questions relevant to the position. The answers to the selection questions and your CV form the basis for whether you are qualified to proceed in the process. To be considered for employment within Kriminalvården, you must meet high standards regarding suitability, judgment, security and confidentiality awareness, and you must comply with applicable laws. This means that you stand up for democratic values and the state values that apply to Kriminalvården's operations. Some positions are classified as security-sensitive, and a security clearance with background check will be conducted before an employment decision is made. For certain security-classified positions, Swedish citizenship is required. Kriminalvården welcomes applicants with diverse backgrounds and experiences. Read more about security clearance here: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/ The position may involve civil contingency placement at Kriminalvården. Read more about civil contingency placement here: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/ Individual salary determination applies. Probationary employment may be applied. Kriminalvården strives for an even gender distribution and increased diversity. To submit your application, click on the application link in the announcement. Questions about how to apply and upload your CV should be directed directly to Varbi. Questions about specific jobs will be answered by the contact person specified in the announcement. We kindly but firmly decline direct contact from staffing and recruitment companies as well as sellers of recruitment ads. Kriminalvården has procurement agreements in place.