Telephonist and Customer Service - Haparanda

Responda Group AB · Freie Mitarbeit

Strandgatan 14, Haparanda, Schweden

Welcome with your application today! We are now seeking additional colleagues for Haparanda. With training starting soon, you now have the opportunity to obtain a service-oriented position. Here we work to ensure that our customers' calls are answered promptly and with a high degree of service, quality, and efficiency. You will work exclusively with incoming calls and conduct no sales. About the Position ⚡ You will answer incoming calls for several different companies where you gather information from the caller to clarify what the matter concerns. You will then transfer the call, write a message, or sometimes provide information to the caller. You may also perform various customer service tasks for our clients, such as receiving fault reports, handling bookings, responding to customer chats and emails. The employment begins with an introduction tailored to your skills and previous experience. During the introduction, you will learn our switchboard system and how to handle callers in different situations. Our Offer 🙌 We have a collective agreement via Unionen and Almega, plus favorable wellness benefits. We have a modern office in a stimulating and active work environment with team activities and fun events to promote good community spirit! We offer a service-oriented position at a workplace with strong expansion. For the right person, there are excellent development opportunities where we value workplace environment and well-being as continuous improvement areas. Diversity and differences enrich us, and we see it as a prerequisite for our future development. We Are Looking for You 👀 You are a positive, cheerful, and engaged person. You spread good spirit in the workplace while having the ability to remain calm and professional in stressful situations. You are passionate about service, working with people, and helping others. You are experienced using the telephone as a tool and as the company's voice to the outside world, you are an excellent communicator and you enjoy working with repetitive tasks. Good knowledge of Swedish and English, both spoken and written, as well as high IT proficiency is required. If you have experience from call centers or customer service, it is highly valued. Requirements for the Position Fluent in Swedish, both spoken and written Good English skills Good computer skills Completed secondary education Employment Type and Start Date 🌞 Training start: During September, followed by schedule for fall and winter. Employment type: Fixed-term contract with good opportunities for permanent employment Work hours: Daytime and weekends according to your availability! Warmly welcome to us with your application! Open to Everyone We focus on your skills, not your other circumstances. We are open to adapting the role or workplace to your needs.