Technical Support

Jobway AB · Vollzeit

Stensätravägen 2, Skärholmen, Schweden

Are you technically interested and enjoy solving problems? Do you thrive in a service-oriented role where you get to help both private individuals and business customers daily? Then this might be the opportunity for you! Apply today! Are you service-oriented and interested in technology? Right now we are looking for two new stars for the support team at Laddboxkillarna. One role is focused on general support and customer service, while the other has a primary focus on supporting and developing our business customers. The work will mainly be at the company's office in Sätra, Stockholm. Your main responsibilities: Handle incoming calls, emails and support tickets. Troubleshoot charging boxes and related technical systems. Handle warranty cases and book service visits. Provide advice and support to private and business customers. Work with system administration and customer platforms. For the B2B role: administer and support customers in the Monta platform. To succeed in this role, we believe you have: A genuine interest in technology and problem-solving. Experience in customer service or support. Good computer skills and the ability to quickly learn new systems. Fluent Swedish and English, spoken and written. The ability to communicate technical solutions in a simple and pedagogical way. For the B2B role, it is highly desirable if you have experience in technical support for charging boxes, knowledge of OCPP systems, or a background in the electrical industry as an electrician or technician. We are looking for someone who is curious, solution-oriented and service-minded. You enjoy helping people, have good collaboration skills and thrive in an environment where work days vary. At the same time, you are independent, responsible and motivated by solving technical challenges. Laddboxkillarna offers you: A position at one of Sweden's leading companies in charging solutions. Comprehensive introduction and training in products and electrical engineering. Opportunity to develop within the rapidly growing e-mobility sector. An engaged team with strong camaraderie. Hybrid work options after the introductory period. Free parking at the office. Annual kick-offs and social activities. Sounds interesting? Laddboxkillarna is collaborating with the recruitment company Jobway in this process. We handle applications on a rolling basis and your application will be treated confidentially. If you have questions, feel free to contact recruitment consultant Oscar Thiele via email: [email protected] or phone: 073-58 11 804. About Laddboxkillarna Laddboxkillarna is a market leader in charging solutions and energy-related products for private individuals, companies and property owners. With a strong focus on innovation, quality and customer service, the company offers products and services that drive the transition towards an electrified future. As part of the team, you get the opportunity to work in an industry with strong growth and great future potential.