IT Technician for Workplace Support - Gävle

Trafikverket · Vollzeit

Ort enligt annonsen, Ort enligt annonsen, Schweden

Make technology and everyday work function for others. When meetings won't start, the network's down, or computers are acting up - that's when you step in and solve it. As an IT technician at Trafikverket, you help your colleagues get their day to work smoothly. You work both on-site and remotely, and your work makes a direct difference! Work Tasks As part of User Support IT, you're part of a vital support function for all of Trafikverket. The function is responsible for and provides first and second-line support, including on-site support, in IT and telephony. We provide support to Trafikverket's internal and external stakeholders who use Trafikverket's systems. Areas covered include client applications, IT workstations, printing functions, communication, and telephony. As a technician, you'll work in a traditional role, which involves remote management of hardware and software, troubleshooting, and technical problem-solving of everything from clients, mobile phones, and applications. In this role, it's important that you have a strong IT interest and a high sense of good service. Our vision is to always keep the user in focus! Your Role in Workplace Support In this position, you're based in Gävle and work with a focus on Workplace Support. Personal contact with the user is a central part of the work. You work independently, but in close contact with colleagues in the team. Your work includes: providing on-site support in users' IT day-to-day needs, including technology in meeting rooms working in a ticket management system and following up on your cases throughout assisting users via phone, email, and Skype ensuring spare parts and equipment are available Travel during work occurs as you cover for technicians in other locations during absences or other needs. Some tasks may involve heavy lifting or uncomfortable work positions. What Do We Offer You? You become part of a team that supports each other with knowledge, energy, and good humor. We work closely together, even though we're in different locations. We have an open and respectful culture, and we know that balance between work and leisure is essential for thriving and performing. Your manager will be Thommie Lundqvist. My leadership is built on trust, clarity, and open dialogue. I want to give my employees scope for action and the opportunity to use their strengths, while we take responsibility for our mission and how we contribute to our shared delivery. For me, it's important to understand what works, what needs improvement, and that we implement it together in practice. Qualifications Who Are You? We believe you like helping others, are solution-focused, and thrive in an environment where things happen. You don't need to know everything, but you're curious, eager to learn new things, and comfortable asking for help when needed. You're calm and professional, even when things get stressful. You like creating order, keeping track of your tasks, and contributing to making things work. You adapt your approach and explanations to the user's needs and technical understanding. Collaboration and good communication are a natural part of how you work. We're Looking for Someone With: high school education in IT or equivalent knowledge/education combined with work experience that we consider equivalent at least two years of professional experience within the last five years of customer-focused on-site IT support with direct personal user contact professional experience providing support in a Microsoft Windows and Microsoft Office environment professional experience with client management as well as installation, troubleshooting, and support of computers, mobile devices, and peripherals very good ability to communicate in Swedish, both verbally and in writing B-category driver's license and experience driving It's an advantage if you have: experience with ticket management systems (e.g., Helix/Remedy ITSM) worked as an on-site technician in a larger organization Additional Information The placement location is Gävle. This recruitment uses web-based tests as part of the selection process, and digital interviews are planned for weeks 42-43. The position is placed in a security class. Employment requires approved security clearance results, conducted according to the provisions of the Security Protection Act (2018:585). To ensure you don't miss important information about your application, you need to keep yourself updated via My Career Page! We primarily use email (from address: [email protected]) for notifications and calls. Check your inbox and also spam/junk regularly during this time to make sure you receive all information from us! You can also add that email address to your contacts. Application The questions you answer when submitting your application will form the basis for our initial selection. Unless otherwise stated in the ad, we'd like you to include your CV. We've stopped requesting cover letters since we don't include them in the selection materials. If you have protected personal information, you should contact the manager responsible for recruitment so your application is handled according to special procedures. You'll find the manager's name and contact details in the ad. Within our IT organization, you're part of developing Sweden using modern and innovative solutions. We're in the midst of exciting change where we're making the most of digitalization's opportunities. Digitalization makes increasingly greater demands, and we therefore want to adapt our expertise, working methods, and organization with development as it happens. We have overall responsibility for IT and telecom, an operation that runs 24/7, year-round - just like Sweden's transportation system. At Trafikverket, we work to bring Sweden closer together. We believe that a combination of different experiences, backgrounds, and perspectives is the best foundation for building a workplace free from discrimination and an environment where everyone thrives and does their best. We believe in diversity where the common denominator is reliability, commitment, and courage. Because that's how we best represent our society.