Aftén Bil is in an exciting and expansive phase with clear ambitions to grow as a group over the coming years, both organically and through acquisitions. As an employee with us, you become part of a stable and well-established group that values the personal and family-like approach – both internally and in our interactions with customers.
Our CUPRA/SEAT facility in Upplands Väsby is an important part of our continued investment. We are now looking for a Team Leader/Service Advisor who wants to take a central role in the service workshop and help develop the business forward. You will combine customer contact and service advisory work with greater responsibility for leading and distributing daily workshop operations.
Are you an experienced service advisor who wants to take the next step and assume greater responsibility in the workshop? Or are you already working as a team leader and looking for a new environment where you play a central role in daily operations?
To Aftén Bil AB's CUPRA/SEAT facility in Upplands Väsby, we are now seeking a Team Leader/Service Advisor who wants to combine customer contact and service advisory work with responsibility for leading and distributing workshop operations.
You will be one of two team leaders and work closely with six technicians and a service manager. This is a role for someone who thrives in the heart of operations, understands workshop flow, and enjoys creating structure, solving problems, and helping both colleagues and customers move forward.
About the Role
As Team Leader/Service Advisor, you play a vital role in the daily running of the workshop. Together with the other team leader, you lead, prioritize, and distribute work based on operational needs and provide support to the technicians.
The technicians have their own responsibility for assessing needs, identifying upselling opportunities, and maintaining customer contact. This gives you the opportunity to focus on making everything work – ensuring the right jobs are prioritized, work flows smoothly, and the team has the right conditions throughout the day.
The role also includes classic service advisory tasks such as customer contact, booking and planning service and repairs, and administration.
In the role, you will, among other things:
lead, prioritize, and distribute daily workshop operations
support technicians in their daily work and with technical questions
work with customer contact, booking, and repair planning
handle warranties and insurance matters
ensure that routines and processes are followed
contribute to efficient workshop flow with high quality and excellent customer service
Who Are We Looking For?
We are looking for someone with experience from a service workshop and a good understanding of how daily workshop operations work. You may currently be working as, for example, a service advisor, customer service representative, team leader, workshop coach, or in a similar role within the automotive industry.
You don't need to have held the title of team leader before. However, we believe you are used to taking responsibility, prioritizing, and solving problems, and that you thrive in a role where others turn to you for support and guidance.
Previous experience leading or distributing work in a workshop is a plus.
As a person, you are service-oriented and communicative with a natural drive. You work structurally even when the pace is high and appreciate the combination of people, technology, and problem-solving. You are a team player who is also comfortable making decisions and getting things done.
You have good knowledge of Swedish and English as well as a B driver's license.
About Aftén Bil
Aftén Bil is a full-service chain in Stockholm with eight facilities as well as a tire center and damage workshop. The business covers sales and service for Kia, Volkswagen, Volkswagen Commercial Vehicles, CUPRA, and SEAT.
Aftén Bil is in an exciting and expansive phase with clear ambitions to grow as a group over the coming years, both organically and through acquisitions. As an employee, you become part of a stable and well-established group that values the personal and family-like approach – both internally and in our interactions with customers.
The CUPRA/SEAT facility in Upplands Väsby is an important part of Aftén Bil's continued investment. Here you have the opportunity to take a central role in the service workshop and contribute to the facility's continued development.
The position is located at Aftén Bil AB's CUPRA/SEAT facility in Upplands Väsby and you will report to the service manager.