Do you want a varied technical role where you combine troubleshooting, customer contact, and problem-solving both in the field and via support? Do you thrive in a role where you take on significant responsibility, work independently, and are an important part of a cohesive team? Then Komfovent might be right for you.
About the position
This is a direct recruitment, meaning the recruitment process takes place through Bravura and you will be employed directly by Komfovent AB.
About the company
Komfovent AB develops and delivers energy-efficient ventilation systems that create a sustainable and healthy indoor climate. The company is a leading player in ventilation solutions with products used in everything from offices and industrial environments to homes. In Sweden, Komfovent is a specialized sales and service company, with production in Lithuania.
The team in Gothenburg works closely with both the factory's service organization and customers throughout the country. Here, collaboration and a positive work environment are important parts of the culture—they regularly organize joint activities such as team lunches. You will become part of a helpful team that gladly shares knowledge and supports each other in daily work.
Responsibilities
As a service technician, you work with troubleshooting, service, and support of ventilation units with integrated control systems. You handle incoming cases via phone, email, and the case management system, and support customers with questions regarding connection, settings, control functions, and troubleshooting. The work involves interpreting electrical diagrams, analyzing logs, reading protocols (such as Modbus/Bacnet), and when necessary, connecting to the customer's system for remote diagnosis.
When problems require a physical visit, you go on-site to troubleshoot, replace components, and verify function. You document completed actions directly in the system and are responsible for your cases from start to finish, including warranty and complaint handling. The role also involves close contact with the factory in Lithuania for more advanced control issues, as well as some work with selling spare parts.
Work is divided between support and field work, with more on-site visits during winter. Environments vary, from construction sites to private homes, which requires technical confidence and good communication with different types of customers.
Technical support via phone, email, and remote connection
Troubleshooting in control systems, logs, and communication protocols
Component replacement and service work at customer sites
Handling of service, warranty, and complaint cases
Collaboration with the factory on advanced technical matters
Qualifications, experience, and personal qualities
Knowledge of control and regulation technology
Experience as an electrician, ventilation technician, or refrigeration technician is a merit
B-class driver's license
Fluent Swedish skills in speech and writing, good English skills in speech and writing
To thrive in this role, you need to be calm, stable, and customer-oriented. You will meet everyone from electricians on construction sites to private individuals in their homes, which requires you to adapt your approach and maintain a professional tone even when the customer is stressed.
You find it easy to create structure, own your cases, and follow up until the customer is satisfied. Curiosity and a desire to understand the technology in depth are important, as well as appreciating problem-solving and working both independently and together with colleagues.
Other information
Start: By agreement Location: Partille Salary: By agreement
For candidates who advance in the process, a background check will be conducted.
We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with continuous recruitment, meaning we remove the advertisement when sufficient candidates have applied. If you become relevant for the position, we will contact you for an initial phone interview. Regardless of whether you advance in the process or not, you will receive feedback on your application.
Do you have questions? Feel free to reach out!
📧 [email protected]
📞 010-171 47 10
We recommend that you submit your application as soon as possible as we conduct continuous recruitment.
Welcome with your application!