Service Advisor for Tomelilla
Are you our next star? We are now hiring at Michelsens Bil for a new colleague to join our team in Tomelilla!
Do you want a fun, dynamic, and inspiring job in our service department?
With us, you will work at an educational workplace, in a great team, where we are driven by providing customers with the best service experience!
At Michelsens Bil, you also get the security of being part of a large company with a collective agreement and good development opportunities in a culture characterized by Engagement, Respect, and Sustainability. We offer benefits in the form of appreciated employee discounts and a generous wellness allowance as we care about our employees' health.
Job Description
As a service advisor, you are responsible for customer contact throughout the entire process and provide support and guidance. Our customers should feel they have received professional treatment and exceptional service before, during, and after their visit.
Your main responsibilities will be to: book customers, receive the customer's vehicle, price completed work, and finally review the work performed with the customer when returning their vehicle. You will also work with value-added sales, assess warranty claims, handle customer complaints, manage insurance claims, and guide customers on technical matters. Therefore, we require that you have a strong interest in cars. In addition to your personal customer service, the computer and its systems are your primary work tools.
Qualifications
You are aware of what good service means.
High stress tolerance.
Previous experience from service professions.
Completed upper secondary education.
Good administrative skills.
Computer proficiency and knowledge of the Office suite.
You have at least a B driver's license. Manual transmission is a requirement.
Swedish language in both speech and writing, and English to be able to read manuals.
Vehicle technical training.
Experience working in Automaster; CABAS, ELSA, and ETKA.
Meritorious
Documented experience in similar positions.
Great interest and some experience in the automotive industry.
Experience and knowledge of any of our brands (Volkswagen, Seat, Skoda, Audi).
Personal Qualities
You are passionate about providing service and always work to exceed customer expectations. You are efficient in your work, take initiative, and have a flexible working style where you can work toward multiple goals simultaneously, even under time pressure.
It is important that you are a problem-solver, as in this role you will meet different types of people and situations. You are attentive and know what you need to do to create a personal relationship with the customer and meet their needs.
Application
We will apply continuous selection, which means the position may be filled before the final application deadline!
Michelsens Bil will conduct, according to the applicable recruitment process in all recruitment, a review of CV/credentials, references, and background check before employment.
Applications are made only through the form on michelsensbil.se
Questions about the position? Contact Business Manager Aftermarket Jon Nilsson at [email protected]