Job Description
Are you someone who makes people feel welcome, solves problems with a smile, and enjoys work where no two days are the same?
We are now seeking a Service Advisor for Motorkompaniet in Katrineholm, which is a Kia facility. Here you will have a central role where you help customers every day, plan work together with the workshop/parts department, and ensure that the entire customer journey is as smooth as possible.
As a Service Advisor, you play a key role in the customer's experience at Motorkompaniet. You build relationships, create trust, and help customers make well-informed decisions about service and repairs. At the same time, you work closely with the workshop technicians to ensure that work flows efficiently and that the customer receives the best possible service.
For you, it comes naturally to see the person behind the issue. You enjoy helping others, are solution-oriented, and contribute positive energy, both in customer interactions and in collaboration with colleagues.
About the Role
In the role of Service Advisor, you are responsible for the customer from first contact until the vehicle is delivered after the work is completed. You plan, coordinate, and follow up on work while helping the customer understand what measures need to be taken and why.
You will, among other things:
Receive customers when vehicles are dropped off and picked up
Handle customer contact via phone, email, and digital channels
Advise customers on service, repairs, and other workshop services
Present cost estimates and recommend appropriate measures
Plan and book workshop work
Coordinate daily work between customer and workshop
Follow up on ongoing work and keep the customer informed
Handle invoicing and certain warranty matters and parts
Contribute to high customer satisfaction and long-term customer relationships
Who Are You?
We are looking for someone who enjoys working with people and is driven by creating both satisfied customers and well-functioning collaborations. You find it easy to build trust, understand customer needs, and gain energy from finding solutions.
We believe you will succeed in this role if you:
Have a genuine interest in people and customer service
Are positive, engaged, and professional in your interactions
Find it easy to build trust and establish long-term relationships
Take responsibility and drive work forward when needed
Are organized and able to prioritize in a fast-paced operation
Enjoy collaborating and contributing to team success
Communicate clearly and create a sense of security for both customers and colleagues
Have good computer skills
Have a B driver's license
If you have experience from the automotive industry, that's a plus, but it's not a requirement. We work with Kobra and Cabas as well as all of Kia's systems. What matters most to us is that you have the right attitude. We value personality, engagement, and a willingness to develop with us.