Do you want a central role where customer contact, planning, and problem-solving are in focus?
Motorcentralen Bil & Kaross on Spinnvägen in Umeå is now seeking an engaged and driven Service/Claims Advisor to our damage and general workshop. We work with some of the market's strongest brands and continue to grow. That's why we want to strengthen our team now.
About the position
As a Service/Claims Advisor, you are an important link between the customer and the workshop. You are responsible for creating a safe and professional customer experience while planning and coordinating daily work in the workshop.
You will be part of a competent team consisting of 11 technicians, 4-5 service/claims advisors with different areas of specialization, and personnel in goods receiving. Together, we work to deliver high quality and the best possible service to our customers.
Your responsibilities
Daily contact with customers and insurance companies
Receive and follow up on service and damage claims
Prepare cost estimates for service, repairs, and damage work
Order spare parts from both original suppliers and external suppliers
Calculate damages in CABAS
Plan technicians' working days and ensure material availability
Administer and follow up on cases in our business systems
The computer is your primary work tool, and a large part of the work involves planning, coordinating, and creating structure in the operation.
Who are you?
We are looking for someone who is service-oriented, solution-focused, and enjoys working together with others. You have a natural drive and like creating good relationships with both customers and colleagues.
We believe you:
Have a strong customer focus and professional demeanor
Are structured and have good administrative ability
Thrive in a role where you get to take responsibility and make your own decisions
Are solution-oriented and see opportunities instead of obstacles
Want to develop and contribute to continuous improvements in the business
Have an easy time collaborating and creating good team spirit
It is meritorious if you have experience from the automotive or insurance claims industry and knowledge of systems such as:
Winassist, ETKA, ELSA, CABAS, or SAGA.
If you don't have experience with these systems but have the right attitude and willingness to learn, we view that very positively.
A valid driver's license is a requirement.
In the recruitment process, we will place great emphasis on your personal qualities.
We offer
With us, you get the security of being part of a stable and family-owned company with a collective agreement and good opportunities for development.
We offer, among other things:
Permanent employment with 6 months' probation
Collective agreement
Wellness allowance
Employee discounts
Competence development and good career opportunities
Modern facilities and work tools
A workplace where we live according to our core values TUTA:
Well-being – Development – Credibility – Responsibility.
About Motorcentralen
Motorcentralen is a stable family-owned company with approximately 145 employees within our companies Motorcentralen Personbilar and Motorcentralen Lastbilar. Together, we have a turnover of approximately 750 million kronor.
We represent Volkswagen, Audi, Škoda, SEAT/CUPRA, our NXT brands, and Scania. We also operate Europcar and offer a wide range of workshop services.
With us, you become part of a company with a long tradition, strong confidence in the future, and a clear focus on quality and customer service.
Application
Does this sound like your next challenge?
Submit your CV and cover letter today. Selection and interviews are ongoing, so don't delay with your application.
Application deadline: 2026-09-24
Send your application to:
[email protected]
Questions about the position
Lars Hammarstedt
E-mail: [email protected]
Phone: 090-17 19 01
Employment type
Full-time, permanent employment with 6 months' probation.
Start date: By agreement
Location: Umeå
Union contact
Unionen – Kristofer Johansson
Phone: 090-15 39 79
E-mail: [email protected]