Service and Sales Coordinator at S-I-T
Are you a service-oriented person who enjoys having many points of contact and likes to create structure in a varied workday? Do you have a technical interest and experience in customer service, workshop planning, spare parts, or technical sales? Then this might be the role for you!
At S-I-T you are offered a central and varied position where you become the hub between customers, service technicians, suppliers, and the sales organization. You get to work in a company with high technical expertise, short decision-making processes, and good opportunities to develop.
About the Company
Swedish Innovative Wood Technology (S-I-T) is a company with a long tradition in Swedish wood processing, founded in 1919 with the mission to deliver machines to the wood industry. The company is now part of the Promatech Group together with Ejderstedt & Fröding AB and Wexiö Tooling AB. Together, the group's companies account for approximately 30% of the market in Sweden.
Together with our customers, we renew the industry and create innovative and profitable solutions. Our office and machine showroom are located in Tenhult outside Jönköping. S-I-T is part of a partnership with SCM, a world-leading Italian supplier of machines for the wood industry.
Duties
As Service and Sales Coordinator, you get a key role in daily operations. You are responsible for coordinating, booking, and planning service and installation assignments, booking machine transport, handling spare parts sales, and providing professional support to both customers and colleagues.
The work tasks include, among other things:
Planning and coordinating service technicians' assignments.
Customer contact via phone and email regarding service matters and technical questions.
Quote and order handling of spare parts and service.
Proactively drive sales of service and spare parts.
Ordering, purchasing, and follow-up of spare parts from suppliers.
Spare parts inventory management and administration.
Follow-up of deliveries and service matters.
Administrative support to the sales department.
Booking transport of machines.
Invoice documentation and documentation related to service technicians' assignments, spare parts, and machine sales.
Contribute to developing and streamlining our internal processes.
The role involves close collaboration with service technicians, sales staff, suppliers, and customers throughout Sweden.
Education, Experience, and Personal Qualities
· Experience in customer service, service coordination, inside sales, or technical administration.
· Experience in technical sales is a merit.
· Experience planning and administering service technicians, preferably traveling technicians.
· Good administrative skills and experience working in business or enterprise systems.
· Technical interest and willingness to learn our products and solutions.
· Business-driven and takes own initiative with good business understanding.
· Good knowledge of Swedish and English, both spoken and written.
· Good computer skills.
· B driver's license is a merit.
· Experience in the wood industry and SCM machines is a merit.
To thrive with us, we believe you are a service-oriented and engaged person who enjoys helping customers and creating long-term relationships. You work in a structured manner and find it easy to prioritize even when the pace is high. You are communicative, solution-oriented, and enjoy collaborating while taking personal responsibility for your work tasks.
We place great emphasis on your personal qualities and your willingness to develop together with us.
Other Information
Start: By agreement
Location: Tenhult, Jönköping
Salary: By agreement
Selection process is ongoing
Contact
For questions about the position or the recruitment process, you are warmly welcome to contact us as follows:
Tommie Palm, 070 314 91 60, [email protected]