Service Center Agent

ISS Facility Services AB · Freie Mitarbeit

Höjdrodergatan 25, Malmö, Schweden

ISS is one of the world's largest service companies, and this year we're celebrating 80 years in Sweden! With over 6,500 employees throughout the country, from north to south, we deliver services that make a difference. We offer our customers everything from cleaning to technical services, food and workplace services. We create workplaces where people thrive, businesses grow, and sustainability is a given – socially, environmentally, and commercially. Our employees are the heart of what we do – and essential to ensuring our customers feel secure, seen – and for their workplaces to flourish. Are you a service-oriented person who enjoys a role where you're the customer's first point of contact and where every day offers variety? Do you have a special interest in digital solutions and how modern technology can strengthen both service and internal processes? If you want to contribute to a competent and welcoming customer experience in a team that values collaboration and continuous development – then this is the role for you. About the Role As a Service Center Agent, you'll become a central part of our Customer Service Center in Malmö. You're responsible for receiving and handling customer inquiries via phone, e-mail, and portal, ensuring that every customer receives fast, accurate, and professional service. The role involves both administrative work and direct customer contact, where you follow up on inquiries all the way to resolution. Your Responsibilities Receive and register inquiries in ISS standard and customer-specific systems Handle incoming calls in switchboard and customer service Proactively follow up and own inquiries until they are fully resolved Perform administrative tasks Prioritize and manage inquiries in a structured and efficient manner Responsible for financial follow-up Participate in and follow up on customer meetings Conduct customer surveys and book customer meetings via outbound calls Practical Information Location: ISS office in Malmö Working Hours: varying weekdays between 7:00 AM–5:00 PM Employment: Part-time, 75% (3-month temporary position) Other: background check will be conducted during the recruitment process What We Offer ISS is one of the world's largest service companies in Facility Management, which gives you many different development opportunities within varying areas. At ISS, our employees are our most valuable resource and we have a strong focus on development where we offer various training programs for employees – all so you can be engaged and develop in your job. You'll become not only a representative of ISS but an important employee for our customers. We offer a varied and exciting role where your work will be an important part of achieving ISS and our customers' goals. You'll work closely with competent colleagues from whom you'll gain great value, as we care about helping and developing each other. ISS's size and broad range of services contribute to good development opportunities both nationally and globally. We value diversity and inclusion highly. At ISS, all people are equally valued and have the same rights and opportunities. Our employees reflect the diversity of society, which is both a competitive advantage and an asset in our long-term sustainability work. Our inclusive corporate culture strengthens our employees, makes us more creative and productive, and creates a more attractive workplace. ISS values, which are fundamental to how we work, are quality, responsibility, honesty, entrepreneurship, and community. Therefore, it's important that you feel you stand for a way of working and an approach that aligns with these. Who Are We Looking For? You are a person who: is service-oriented, solution-focused, and always puts the customer first takes responsibility, works independently, and drives inquiries forward communicates clearly in both Swedish and English, verbally and in writing thrives in a fast-paced environment and can handle multiple inquiries simultaneously is experienced in working with various IT and case management systems is flexible, stress-resilient, and has good prioritization skills has basic understanding of finance and follow-up (meritorious) thrives in an environment where digital and technical solutions are in focus Requirements Experience with customer service, support, and administrative work High school education Good administrative skills Experience working with IT and case management systems Your Application We look forward to your application by October 3rd at the latest. The recruitment process is ongoing and the position may be filled before the final application deadline. Please note: We only accept applications through registration in our recruitment system. Applications via e-mail or mail will be discarded without review. For questions about the process, contact Lina Labé at: [email protected] We warmly welcome your application!