Service Advisor

Nordea Bank Abp, filial i Sverige · Befristet

Örnsköldsvik, ÖRNSKÖLDSVIK, Schweden

Job ID: 6093 Position: Customer Advisor at Nordea Örnsköldsvik Would you like to be the one who makes a difference for customers every day? Here in Örnsköldsvik, you'll meet people in different life situations and help them with everything from everyday finances to future planning. We're now looking for a customer advisor who wants to combine first-class service with business acumen and contribute to our continued growth. We look forward to meeting you, someone who thrives working in a tight-knit team with short decision-making paths where we help each other achieve success and create positive customer experiences. With your commitment and passion for exceeding customer expectations, you contribute to creating the future relationship bank, where we meet customers in new channels and in new ways - wherever and whenever it suits them. About the role As a Customer Advisor, you are the face of the office to the outside world and are often the customer's first point of contact. You therefore play an important role in creating positive customer experiences, making things easier for our customers, and identifying new business opportunities. You provide first-class service, tips and advice about the bank's services, products and channels. You meet customers both in person at the office, over the phone, and through our digital channels. The role is an excellent opportunity for you who want to develop within banking and finance. At Nordea, there are good opportunities to broaden your competence and eventually take the next step within the organization. The position is located in Örnsköldsvik, but our office comprises two locations, Örnsköldsvik and Sollefteå. About our team Welcome to the Örnsköldsvik-Sollefteå office. We consist of both customer advisors and private, premium, and wealth advisors. We have 9 employees in Örnsköldsvik and 3 employees in Sollefteå. We are characterized by strong customer commitment, high ambitions, and close collaboration where we help each other succeed. Collaboration. Ownership. Passion. Courage. These are our values, which we believe you share. This is a fixed-term full-time position until March 31, 2028, with placement in Örnsköldsvik. Your focus areas will be to: Together with your colleagues, take responsibility for creating high availability, trust and customer satisfaction, with a focus on solving the customer's issue directly and providing first-class service. With a proactive approach, focus on identifying sales and service opportunities in customer conversations, and when necessary, ensure that the customer meets with a Private Advisor or Corporate Advisor to contribute to long-term customer relationships based on our comprehensive advisory approach. Based on customer needs, actively ensure that they are offered our various services, products and channels. We're growing rapidly and you'll be an important part of our team in continuing to develop the business and create long-term customer relationships. Who are you? This is the right role for you if you have a genuine interest in customer experience and in winning customer trust and loyalty. That you are a team player is incredibly important to us, as we have strong collaboration and help each other succeed. Your background and competence include: Comfortable having many customer contacts simultaneously Have the ability to put yourself in the customer's situation, and have a natural talent for establishing contact when meeting both customers and colleagues Are stimulated by working results-oriented, where you skillfully connect the customer's needs with our products and services Have professional knowledge of English and Swedish, both spoken and written Actively work to develop your own competence and share knowledge with colleagues; you contribute to an open and positive environment Take on new technology that you use when meeting customers Have experience from service, sales or advisory work where customer interaction has been a central part of the work. Have completed and passed upper secondary education. It is a merit if you are Swedsec-licensed. What we offer People come here when they want to get somewhere. For some, it's about taking their career to the next level. For others, it's about breaking new ground within their area of expertise – in other words, you're always moving forward with us. Our culture promotes results and growth, and we offer various opportunities to develop and learn from skilled colleagues with diverse backgrounds in a vibrant work environment. Diversity and inclusion are natural parts of our daily work. We know that an inclusive workplace is sustainable. We truly believe that our different backgrounds, experiences, characteristics, and personality traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community. One example of this is that we have signed the European Diversity Charters in the countries where we operate to demonstrate our commitment and engage with others to continue learning and improving. If this sounds like you, don't hesitate to get in touch! Next steps Submit your application no later than 09/30/2026. For more information, feel free to contact Helén Näsman, office manager, at [email protected]. The recruitment process consists of the following steps: Preliminary CV screening Phone call with the recruiter Online interview with the hiring manager Background check We enable dreams and aspirations for a greater good. We build relationships. We bring a personal touch to everything we do – when we advise our customers, collaborate with colleagues, or meet candidates seeking jobs with us. We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers' needs, from the simplest to the most complex. We have a growth mindset in our work that allows us to focus on a broader perspective in our daily challenges. We lead change. We take responsibility and are aware of the consequences of our decisions, both for our customers and for our local and global society. Given our responsibility to current and future generations, we have made sustainability an integrated part of our business strategy. We are Nordea. We have a 200-year history of supporting and strengthening the Nordic economies, and our values are deeply rooted in these open, progressive, and collaborative societies. Nordea is one of the largest employers in the Nordic region, Poland, and Estonia, and with us you have excellent opportunities to learn, develop, and move forward. For Swedish candidates only - for union information, contact Finansförbundet at [email protected] or SACO at [email protected].