Call Center Agent

RMF invest s.r.o. · Teilzeit

Uherské Hradiště, Tschechische Republik

Telephone communication with customers, providing information about services, active outreach to potential customers (cold calling), email communication with customers and handling their requests, updating customer data in the internal CRM system, documenting communication progress and recording call results, meeting established performance targets, searching and documenting contacts in the information system, collaboration with other company departments, adherence to internal procedures and communication standards, working with information systems and MS Office (Excel), completing tasks related to the position according to supervisor instructions. Required qualifications: - Excellent communication and expression skills - English language proficiency - Pleasant and professional demeanor in telephone and email communication - User-level PC knowledge (MS Office - Excel) - CRM experience is a plus - Independence, reliability, and responsible approach to work tasks - Active approach, customer orientation, and ability to meet established targets - Stress resilience and ability to handle non-standard situations - Experience as a call center agent What we offer: - Work from home (Home Office) - Support and backing from a stable and strong company - High degree of time flexibility for work - Work in a stable, friendly, and dynamic team - Permanent workplace To apply, please send your CV and proof of highest education attainment to the provided email address.