Portfolio and Model Manager ITSM, Norrköping

Transportstyrelsen · Vollzeit

Transportstyrelsen, Norrköping, Schweden

We make society work for people on the move, on rails, in the air and on water. That's why we need the best expertise. Our mission is important and meaningful in everyday life – for both individuals and businesses. With us, we take responsibility, treat everyone well and respect differences. As an employee, you contribute to a sustainable future. About the Job Are you a person who can see the big picture in complex IT services and develop structures for design and delivery? The IT Governance unit is now looking for a Portfolio and Model Manager for IT Service Management whose task is to drive the strategic development and management of our IT services, as well as the associated service organization. As Portfolio and Model Manager, you will be responsible for the lifecycle of IT services from design and development, to operations and decommissioning. You ensure that IT services are of high quality and efficient, and meet the organization's goals. In this role, you will work on developing and maintaining a clear structure for the service portfolio and catalog, where you analyze and provide suggestions on content. Are you ready to take strategic overall responsibility for the Transport Agency's IT services to be designed, managed and delivered to meet both the organization's needs today and over time? We welcome your application! You Are Important to Us Do you enjoy working with others and want to develop in your professional role? With us you can expect career development, a trusting management and employee relationship, and a sustainable working life. We are a secure employer that cares about your health with time for wellness activities during work hours, flexible working hours, generous vacation days and paid time off. Read more about what it's like to work at the Transport Agency You Will assume responsibility for strategic development and management of the service organization ensure that IT services are effective and meet the organization's goals develop and maintain a clear structure for the service portfolio, catalog and its content including overall KPIs conduct portfolio analysis by evaluating existing services and providing recommendations on content in the service portfolio and catalog provide overarching support for competency development in IT Service Management You Must Have a university degree in IT, Systems Science, Engineering or equivalent knowledge that we deem equivalent very good understanding of ITIL, service management and processes for IT delivery multiple years of broad experience working with IT Service Management, for example as an IT service manager, service delivery manager, portfolio manager experience working with lifecycle management of IT services, preferably with multiple technical layers (e.g., applications, infrastructure) experience working with a strategic focus and working at the intersection between IT and business basic technical understanding of infrastructure, integrations, application operations, security aspects and IT environment management understanding of budgeting, cost tracking and business value related to IT It Is Advantageous If You Also Have ITIL certification or similar framework certification broad experience and understanding of IT organization structure experience with ITSM tools (e.g., ServiceNow, Jira Service Management) experience with agile working methods and management models such as Scrum, DevOps and PM3 experience from the public sector or regulated environments experience working with application lifecycle management, product management or continuous improvement experience in change management We Want You To work well with complex issues, see the big picture and solve complicated problems. You can plan, organize and prioritize your work efficiently analyze and communicate complex information clearly and in an adapted way, and ensure that messages are understood and expectations are clear for all stakeholders build trust, are relationship-focused and create collaboration between different stakeholders initiate activities, take the initiative for improvements and drive them to completion have a broad perspective on issues, see the long-term significance and consequences of things and adapt your actions accordingly Great weight is placed on personal suitability. More Information The position is permanent with placement in Örebro, Norrköping, Borlänge or Stockholm. Since the main part of the IT department is based in Örebro, weekly travel will occur if you are based elsewhere. Appointment according to agreement. We normally apply probation employment. Remote work is possible based on business needs, up to 3 days. Employment with us may involve placement in a security classification. A security vetting with registry check according to the Security Protection Act (2018:585) may therefore be conducted. For some of our work tasks in security classification, Swedish citizenship is required. For questions, you are welcome to contact Unit Manager Krister Siggesjö, 010-495 3065 [email protected]. ST, Mikaela Schmidt and Saco-S, Benedicte Johansson can be reached via our switchboard at 0771-503 503. We do not want advertisers and staffing agencies to contact us. Apply Apply via our website and attach a complete CV and a cover letter marked with reference number TSG 2026-6958, no later than September 17, 2026. If you have protected personal information, submit your application by mail or contact the recruiting manager for information on how to proceed. In your application documents, you need to describe how you meet the requested qualifications and merits. If you advance in the process, you must provide education/exam certificates and employment certificates that support the knowledge and experience relevant to the position. Click the following link to apply for the job https://www.transportstyrelsen.se/sv/om-oss/jobba-hos-oss/lediga-jobb/details?jobId=948355. In the next step, you can then click the "apply for the job" button on the right. We look forward to welcoming you as our new colleague!