About Clarion Hotel: Clarion Hotel® is not just a hotel chain; it's an immersive experience that combines Scandinavian hospitality with a touch of premium. Our team members are not merely employees; they are an integral part of the Clarion experience. We pride ourselves on delivering on personality, passion, and we always strive for perfection. Join us in shaping the future of hospitality! Clarion Hotel® is part of Strawberry.
Clarion Hotel Sundsvall has Sundsvall's best location with prime positioning and a magical view over the city. Thanks to passionate team members, we exceed our guests' expectations and by being personal and professional, we always deliver service at the highest level. We improve quality of life for both team members and guests, and we have the courage to think new, because we know that tomorrow is just a good night's sleep away.
The hotel opened in September 2021 and features 270 hotel rooms, congress facilities, 12 conference rooms, lobby bar, roof terrace, two restaurants, and a spa on the top floor. We are part of the city, and above all, the city is part of us. We create a new living room, a place to be, regardless of reason.
Right now we are looking for a reliable, driven, and engaged Night Receptionist for the hotel's reception, on-call as needed.
The team reports to the Welcome Office & Conference Manager.
As a night receptionist, you are an important part of creating a safe environment at night for our guests. It is with you that our late-arriving guests receive a warm welcome and our early-rising guests a lovely good morning! Therefore, we believe you have a unique ability to see each guest, are attentive, positive, solution-oriented, and combine quality thinking with accuracy and a high level of security awareness. We would like to see that you have experience from a similar position as well as working nights.
You are a team player but can also work well independently. You are responsible and motivated by good collaboration between you and your colleagues, and you understand the importance of taking full ownership not just for your area, but for the guest's overall experience. Always and every time!
The position includes work tasks and areas of responsibility such as:
Ultimate responsibility for the hotel during the night hours during your shift, which means maintaining a high level of security awareness
Maintain the highest service and competency level and create an unforgettable overall experience for the hotel's guests.
Traditional reception work such as checking guests in and out, answering the phone, taking bookings, preparing arrival lists, following checklists, billing, and more.
Work hours are scheduled for night shifts from 22:15-07:15
Assist the hotel's guests with questions and requests before, during, and after their stay.
Engage in upselling and ensuring the department's goals are achieved.
Responsibility for continuously monitoring guest satisfaction and acting on complaints.
Responsible for maintaining the reception area in the best condition according to given instructions.
Upon employment, a complete job description with mandate and expectations will be presented.
At Clarion, we work with a reinforcing feedback culture to help and lift each other, always with the goal of delivering personal and passionate service that leads to good results.
Are you as curious about us as we are about you, and do you want to be part of creating a world-class arena for meetings between people, companies, and cultures?
Recruitment is starting immediately, so apply now!