Are you service-oriented and enjoy customer interaction? Here you'll work in a support role where you help entrepreneurs in their daily operations and guide customers through smart system solutions.
Fortnox is one of Sweden's leading companies in cloud-based business systems and the engine that powers thousands of companies every day. At Fortnox you'll meet a modern workplace in an exciting growth journey. Here you'll have the opportunity to develop, be challenged, and have a great time on the way to simplifying entrepreneurship for everyone!
As a Live Agent at Fortnox, you'll be an important part of the customer experience and support entrepreneurs and accounting firms in their daily work. You'll handle incoming inquiries via phone, chat, and email and help customers with questions about invoices and payments, among other things.
During your first time in the role, the focus is primarily on phone support so you can get a secure start and the opportunity to get to know the systems properly. Afterwards, you'll gradually expand your role and work across more channels.
In your role as Live Agent you'll, among other things:
Help customers via phone, chat, and email
Answer questions and guide customers regarding invoices and payments
Support customers in using Fortnox features and services
Handle and follow up on various types of customer inquiries
Contribute to every customer receiving professional and pleasant treatment
This is a direct recruitment, which means StudentConsulting manages the recruitment process but you'll be directly employed by Fortnox. The position is full-time with a start in October/November. Working hours are during office hours.
WHAT WE'RE LOOKING FOR
We're looking for someone who is curious, solution-oriented, and thrives in a role with lots of customer contact. You have a calm and professional manner and enjoy working both independently and with others. You're open to change and have the ability to quickly adapt to new working methods and conditions.
To succeed in the role, we'd like you to have:
Background in service, customer service, retail, sales, or similar
Good communication skills in Swedish and English, both spoken and written
Comfortable working digitally and quickly learning new systems and tools
Curious about finance and entrepreneurship
It's advantageous if you have:
Experience with customer contact via phone
Finance education at high school or university level
Previous experience with support work
Great emphasis will be placed on personal suitability where engagement, customer service orientation, and the desire to develop are highly valued.
About Fortnox:
Fortnox helps companies start, grow, and develop. With smart technical solutions for companies and accounting firms, flexible financing, and an ecosystem of strong partnerships, Fortnox is a hub for entrepreneurship in Sweden. They are driven by the vision of a thriving society shaped by successful companies.
Fortnox was founded in 2001 with headquarters in Växjö. Read more at www.fortnoxgroup.com.
Do you want to take the next step in your career and become part of Fortnox? Submit your application today; selection and interviews are ongoing.