Customer Service Representative at SEB Telephone Bank

Adecco Sweden Aktiebolag · Vollzeit

Norra Neptunigatan 42, MALMÖ, Schweden

Are you passionate about service and looking to work in a dynamic and exciting industry? We are seeking customer service representatives for SEB's Telephone Bank in Malmö with a start date of November 3, 2026. About the Position Working at SEB's telephone bank involves receiving incoming phone calls from private customers regarding various banking matters. You will help customers who contact the bank by phone and be SEB's voice to the outside world. SEB strives to provide its customers with exceptional service, and in your role as a customer service representative, you are expected to maintain a strong focus on professional and business-oriented service. You will work in a winning team that always prioritizes the customer's best interests. As a customer service representative, you will primarily: • Help customers resolve various banking matters over the phone • Guide and educate our customers in digital environments and tools • When needed, transfer customers to other specialists within SEB • Maintain a strong focus on delivering high service levels and supporting customers through life's various situations This is a direct hire position with SEB, starting November 3, 2026. You will be based at SEB's Telephone Bank in central Malmö. The position is full-time. Work shifts are scheduled between 7:45–20:15 on weekdays and 9:45–18:15 on weekends. About You We are looking for someone with a strong customer focus who thrives working at a fast pace with the telephone and computer as primary tools. You have personal maturity, are passionate about service, and possess excellent communication skills. You are engaged, efficient, and able to prioritize when needed. You are interested in what happens in the financial industry and curious about digital development. Previous experience working in banking, customer service, or similar roles is desirable. Important for this position: • Previous experience with service-oriented work • A genuine interest in banking and finance • Fluent language skills in Swedish and English • Comfort working with telephone and computer as tools • High school diploma minimum, with college preparatory education being desirable We place great emphasis on your personal qualities. What SEB Offers You A career at SEB offers endless development opportunities and internal career paths. SEB offers you a probationary employment contract that is expected to transition into a permanent position. As an employee, you will have access to excellent benefits and become part of a forward-thinking team in an exciting development phase. The role offers great variety in engaging and challenging work where development and change are in focus. With high engagement, you and your colleagues will contribute to the telephone bank's continued success. SEB is convinced that inclusion and diversity are crucial for driving growth and innovation, delivering world-class service to our customers, and creating value for society at large. Learn more about working at SEB here: http://www.sebgroup.com/career Contact Information In this recruitment, SEB is collaborating with Adecco. If you have questions about the position or the recruitment process, please feel free to contact the responsible recruiters: Victoria Johansson via [email protected] For questions regarding registration, please contact support at [email protected] As part of our quality-assured recruitment process, we use logic and personality tests. Background checks will also be conducted at a later stage. We conduct ongoing selection, so please submit your application as soon as possible. We look forward to receiving your application!