We are seeking a customer service representative for our client in Solna
Part-time at a minimum of 60%, starting Monday, August 24 with two weeks of full-time introductory training.
About the Role You will be the company's contact person for customers and drivers. Via phone, chat, and email, you will help people receive their deliveries.
The goal is to resolve issues on the first contact. Your responsibilities:
respond to and resolve inquiries from customers and drivers via phone, chat, and email
follow up on deliveries and requests until they are resolved
use customer data to stay ahead and proactively solve problems
work according to established processes, service levels, and quality requirements
Work Hours and Scope
Shift times between 08:00 and 22:30, Monday–Sunday – day, evening, and weekend shifts according to schedule
Scope: minimum 60% of full-time
The first two weeks (starting August 24) are full-time introductory training – you need to be fully available during this period
Requirements
High school diploma with passing grades in Swedish and English 5 – you communicate fluently in both languages, spoken and written
Experience from a service profession
Typing speed of at least 35 correctly spelled words per minute – a typing test is included in the recruitment process
August 24 – September 4: full-time introductory training
September 7 – November 20: regular part-time schedule, minimum 60% of full-time
November 23, 2026 – January 10, 2027: peak season with higher workload.
Thereafter: regular part-time schedule, minimum 60%
Meritorious
Previous experience in customer service via phone, chat, or email
Familiarity with case management systems
Other Information This is a staffing assignment on a part-time basis (minimum 60%) through Miljonbemanning. Great emphasis is placed on personal suitability, reliability, and good attendance – references will be checked. Final interviews will be held at the client's office.
We only accept applications through our website. We would like to receive your application as soon as possible – selection and interviews are ongoing and positions may be filled before the final application deadline. If you have any questions, please feel free to contact us at [email protected]
About Miljonbemanning
We are an innovative staffing and talent development company whose mission is to actively work for an inclusive labor market where everyone is judged on equal terms and given the same opportunities. Our company culture is therefore characterized by diversity, respect, dignity, and integrity. Through our passion for human learning and development potential and the labor market's potential for change and growth, we help create the right conditions for our consultants to realize their dreams and for our client companies to achieve their goals. We search where no one else searches; you are warmly welcome to apply to Miljonbemanning.
Open to Everyone
We focus on your skills, not your other circumstances. We are open to adapting the role or workplace to your needs.