Are you passionate about delivering world-class service and sales and interested in working with varied customer service tasks? We at Vårdväskan need to strengthen our customer service team with an additional colleague! This position is full-time and is a temporary assignment.
About Vårdväskan
Vårdväskan is a Gazelle award-winning e-commerce company in expansion whose vision is to bring color to healthcare and create professional pride among healthcare staff. Our broad selection is designed with healthcare professionals' needs and purchasing experience in focus, and our customers are both individuals and companies. We see the power in strengthening the image of how healthcare employees view themselves, and we want to enable personality, professionalism, and professional pride to be expressed within healthcare. Vårdväskan, headquartered in Falkenberg, is active in all Nordic countries.
What does the role entail?
Your daily tasks consist of handling the following types of customer inquiries and cases: product questions, orders, delivery, returns, and complaints. Communication takes place via email, chat, and phone in Swedish or English.
Since Vårdväskan is a growth company, the right candidate will also have great opportunities to contribute to the development of the customer service department and its processes with, for example, AI and automation.
Your Profile
As a person, you are service-oriented, positive, customer-focused, and have a natural interest in sales. We also believe you like creating quality and are thorough, structured, and have the ability to prioritize. You take responsibility for your work and have a drive to move your own work forward. You adapt easily to changed circumstances, can see opportunities in change, and are a team player.
If you have previous experience from customer service work at an e-commerce company and have developed an understanding of e-commerce processes, that is a great advantage. We also appreciate if you have experience working in business systems, particularly valuable experience within Business Central (BC), along with having handled phone, email, and chat as work tools in a previous/current role.
You are fluent in Swedish and English, both spoken and written, and also have good English skills. It is highly valuable if you speak and write Norwegian, Finnish, or Danish.
Application
Interviews are held continuously during the application period and the position can be filled immediately. Send your application together with your CV to [email protected] and indicate Kundtjänstmedarbetare in the subject line.
Application deadline 2026-09-27
Do you have questions? Contact Silje Wibe, Team Leader by email: [email protected]
About the Employment
- Full-time position
- Temporary assignment
- Fixed monthly salary
- Work location Falkenberg
Employer
Vårdväskan AB
www.vardvaskan.se