Customer Service Representative

Kraftsam Rekrytering & Bemanning AB · Vollzeit

Göteborg, Göteborg, Schweden

Customer Service Representative in Göteborg Are you service-oriented, solution-focused, and enjoy helping people in their daily lives? The company is now seeking an engaged customer service representative to join its team in Göteborg. Here you'll have the opportunity to work in a customer-facing role where you become an important part of the operation and contribute to creating positive customer experiences every day. As a customer service representative, you are the company's face to the outside world and are responsible for providing professional service via phone, email, and digital channels. You work together with an engaged team where collaboration, quality, and customer satisfaction are in focus. Responsibilities Call customers who have indicated they need help with various matters Handle cases, complaints, and administrative tasks. Provide advice and guidance regarding the company's products or services. Follow up on customer cases and ensure high customer satisfaction. Collaborate with internal departments to find effective solutions. Contribute to developing and improving customer service processes. We are looking for someone who You enjoy helping others and are motivated by delivering first-class service. You are communicative, solution-oriented, and able to handle multiple tasks simultaneously. We believe you are responsible, positive, and thrive in a fast-paced environment. Qualifications High school diploma or equivalent. Experience in customer service, support, or other service-related roles is a plus. Good communication skills in Swedish, both spoken and written. Basic computer skills and experience with administrative systems. Ability to work in a structured and thorough manner. We offer With this employer, you'll have the opportunity to develop in a varied and social role where the customer is always at the center. You become part of a team that values collaboration, participation, and personal development. Competitive employment terms. Introduction and continuous training. Development opportunities within the company. Supportive and engaged colleagues. A modern work environment in Göteborg.