Customer Service

Thalamus it consulting AB · Vollzeit

Stockholm Central, Stockholm, Schweden

Customer Service Representative Are you a social and service-oriented person who enjoys helping others, solving problems, and interacting with people? Are you responsible, reliable, and curious about developing yourself? Then this role might be for you! We are now seeking a customer service representative for a close-knit team where service, collaboration, and work satisfaction are in focus. A customer service role – with the opportunity to learn IT Although the position is formally a support technician role, your technical expertise is not the most important thing to us. We believe that the right personality, service mindset, and attitude provide a much stronger foundation for success. You will learn the technical aspects on the job and develop in the role over time. For this reason, we would like to see that you have an interest in IT and technology, but you don't need extensive IT experience or know everything from the start. This is a great fit if you have worked in customer service, retail, reception, hospitality, restaurants, or other service-oriented work and now want to take the leap into IT. It can also be a good first job if you recently completed a YH or university degree and want to build a career in IT. Your day-to-day You will become an important part of the support team and the first point of contact for users who need help. You will primarily assist users via phone and ticket management systems, ensuring their questions and problems are handled in a professional and friendly manner. This might include helping with accounts and permissions, simple technical issues, hardware, or questions about various systems. You don't need to be able to solve all technical problems from day one. What matters is that you are curious, willing to ask questions, and eager to learn. Together with your colleagues, you will get the knowledge and support you need to grow into the role. Who are you? For us, who you are as a person is more important than how much IT experience you have. We believe you are: Social, positive, and service-minded. Comfortable and professional when interacting with people. Helpful and enjoy creating a good customer experience. Mature, responsible, and reliable. Careful about schedules and your commitments. Driven and take own initiative. Curious and willing to learn new things. Solution-oriented and willing to experiment. A team player who enjoys collaborating with others. Interested in developing yourself and taking on greater responsibility over time. It's an advantage if you are someone who dares to experiment, explore, and learn new things. If you have natural leadership or mentoring qualities, or ambition to take on greater responsibility in the future, we see that as a plus. Your background You don't need a traditional IT background. We are equally interested in people who have developed their service skills in other industries. Perhaps you have worked with: Customer service or phone support. Retail or sales. Reception or administration. Hotels, restaurants, or other service sectors. Support or basic IT-related tasks. Or perhaps you recently graduated from YH/university and are looking for your first job. If you have experience in IT support or are interested in AI, that's a merit, but it's absolutely not a requirement. You can learn the technical skills; your commitment, personality, and willingness to develop are more important. Opportunity to develop We are seeking people who want to stay, develop, and grow with the organization. For the right person, there are good opportunities in the long term to take on greater responsibility and develop further within the support organization. This could include new tasks or future roles with more responsibility. We are therefore looking for someone who is not just seeking a job, but wants to build experience, develop, and take the next step in their career. Important to know This role requires that you are reliable and take responsibility for your work schedule and tasks. It's important that you are present and ready to start work at the designated time your shift begins. In support, we work 4 different shifts between 7:00–17:45. As part of the recruitment process, a criminal record check will be conducted. To proceed in the process, the criminal record check must be clear. Economic checks may also be conducted as part of a potential future employment. Placement: Solna Do you recognize yourself? Whether you have several years of customer service experience, have just finished your studies, or want to transition from another service-oriented industry into IT, we would like to hear from you. What matters most is not what you already know – but who you are and what you want to learn. We present candidates on an ongoing basis, so please submit your application as soon as possible. If you have questions, please feel free to contact [email protected] or [email protected]. What we offer you As an employee at Thalamus, we offer a secure employment with collective agreement (IT/Telecom Agreement, not staffing agreement), wellness allowance, fixed monthly salary, pension, and more. At Thalamus, community is an important part of what we do, which is why we organize team outings, summer celebrations, and Christmas parties. These are occasions when all consultants share experiences and joy with each other and our office team. Your new employer Thalamus has existed for 20 years and is now a steadily growing and profitable consulting and recruitment company in IT & Technology. We are a family-oriented company located at Alvik strand, and our main focus is consulting services in the Stockholm region. Our core values are fast, friendly service, and you will experience that in the recruitment process and if you start working with us. If we were to describe ourselves, we would say we are a cheerful, knowledge-driven group whose work is characterized by quality, innovation, and personal commitment. We hope you will become one of us!