Customer Support for Telia's Property Owner Department

Bravura Sverige AB · Freie Mitarbeit

Malmö, Schweden

Are you a service-oriented person who wants to work in a role with strong customer focus? Do you also want to be part of a close-knit team characterized by high engagement and great camaraderie? Then the customer support role at Telia might be the job for you. At Telia in Malmö, you'll have the opportunity to learn their fiber business and be part of an exciting transformation journey. About the Position This is a full-time consulting assignment that initially lasts approximately 12 months. You will be employed by Bravura and work as a consultant at Telia. There are excellent opportunities for extension of the assignment. 🚀 About the Company Telia is the next generation telecom company. Their approximately 16,000 talented colleagues meet millions of customers every day in the world's most connected countries. They are the hub in the digital ecosystem that enables people, businesses, and societies to access everything that matters to them, on their terms, around the clock – year-round. Telia is now seeking employees for their office in Malmö, where you'll become part of a team of 13 colleagues with great camaraderie. 💼 Responsibilities In this role, you work as customer support for the Property Owner Department; the customer channel that handles Telia's fiber agreements with property owners, housing cooperatives, joint property associations, and municipal broadband networks. In this position, you are responsible for providing the best possible service to customers and offering them Telia's services and products from the property owner portfolio. Your main responsibilities include receiving incoming customer calls where you handle questions about orders, agreements, and other matters, as well as placing orders to deliver according to customer needs. You further create added value for customers by offering relevant additional services from the service portfolio to existing agreements. You listen to what the customer wants and act accordingly to always provide a good customer experience. You work in close dialogue with your colleagues where you together form a strong team. • Answer incoming customer calls • Find solutions to customer questions and problems • Offer relevant additional services to create added value Education, Experience, and Personal Qualities • Completed high school education • Experience in customer support via telephone • Experience with business customers and experience from the telecom industry are highly valued • Good computer and system skills • Good knowledge of Swedish in speech and writing We are looking for someone who enjoys providing excellent service to both customers and colleagues. You are motivated by talking with customers and constantly strive to deliver effective solutions with high quality. You also have the ability to drive your work independently and are structured and committed in your approach. As a person, you are not afraid of new challenges and have an easy time learning systems and new tasks. For you, it is natural to be a team player and collaboration is your path to development. With a genuine interest in customer experience, you contribute with great attention to quality and service. Other Information Start: Immediately Location: Hyllie, Malmö Salary: According to agreement We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also conduct rolling recruitment, which means we take down the ad once we have received enough applications. If you become a candidate for the position, we will contact you for an initial telephone interview. Regardless of whether you advance in the process or not, you will receive feedback on your application. Do you have questions? Feel free to reach out! 📧 [email protected] 📞 010-171 47 10 We recommend that you submit your application immediately as we conduct rolling recruitment. Welcome with your application! #Nextgen