Customer Service Representative on behalf of our client in Kalmar

NearYou Sverige AB · Vollzeit

Skeppsbrogatan 47 , Kalmar, Schweden

About the Company NearYou is a recruitment and staffing company with offices in 19 cities. We have evolved from being one company among many in the industry to also becoming a social actor. With us as your partner and employer, we promise to deliver more of what we do best. We excel at being close, human, and a counterbalance to stress, people treated as statistics, and overly impersonal digitalization. We are with you, a handshake, a promise. We know what a good labor market needs. For you as a candidate, this means working with an organization that backs you, regardless of where you are in your career or where you want to be. We want to be your security in a fast-moving world. We support, challenge, and ask how you're doing. Naturally, we think. Learn more about us at www.nearyou.se Job Description Do you want to help develop the future of customer service within a mission-critical operation? If you recognize yourself in this description, we look forward to learning more about you and warmly welcome your application. We are looking for an engaged, solution-oriented, and curious team member who wants to make a difference for both our client's customers and our client's operations. As a customer service representative, you are the customer's natural entry point into the organization and are responsible for receiving, handling, documenting, and following up on customer matters and inquiries. You provide professional and personal service via telephone, email, digital channels, and in-person meetings. With a holistic perspective on the customer's needs, you drive each case from first contact through resolution and follow-up. You ensure that the customer always receives clear feedback and knows how the matter will proceed, even when it needs to be handled by another part of the organization. You identify the customer's needs and ensure that matters are forwarded to the right department when necessary. The role includes managing customer information, agreements, and other administrative documentation, as well as invoicing, financial administration, and collection processes. You work in customer and billing systems, for example EDP, and actively contribute to developing the systems and our working methods. In addition, you receive visitors at the reception desk and handle mail and other reception tasks as needed. As part of the team, you notice recurring customer needs and suggest improvements to our customer processes and working methods. You also participate in the development and implementation of new digital customer systems and services. Through your engagement, you contribute to creating a smooth and positive customer experience throughout the customer journey. The operation is mission-critical and subject to security clearance. We offer you a full-time position with working hours Monday - Friday, daytime. You will be employed as a consultant with us and assigned to our client in Kalmar with good opportunities for the employment to transition to the client after approximately one year. Qualifications We are looking for someone who wants to create smooth customer interactions and who has a genuine interest in people, service, and social responsibility. By being curious about the customer's needs, you see each contact as an opportunity to both find the right solution and contribute to the organization's development. Your communication skills are very strong, both verbally and in writing, and you can explain complex information in a simple and pedagogical way. As a person, you are solution-oriented and take responsibility for ensuring that issues are handled and resolved. You work in a structured and thorough manner, have good organization of administration, documentation, and follow-up, and can prioritize between different matters and tasks. You have strong digital skills, learn new systems quickly, and are curious about how working methods and digital services can be developed to create an even better customer experience. You enjoy collaborating with others, build good relationships with colleagues, and contribute to smooth cooperation between different parts of the organization. Since the operation is mission-critical, you also understand the importance of information security and work responsibly and with good judgment. Through your engagement, you contribute to developing customer service in a more proactive, digital, and customer-oriented direction. Does this sound interesting? If you have questions, don't hesitate to contact Consultant Manager Anna Svensson at [email protected] Submit your application via NearYou's website, www.nearyou.se as soon as possible, but no later than October 11, 2026. We work with continuous selection, so please submit your application today. In accordance with the General Data Protection Regulation (GDPR), we ask that you exclude the last four digits of your personal identification number and any reference contacts from your application/CV. We do not accept CVs via email. We look forward to your application! Working as a Consultant at NearYou As a consultant at NearYou, you are employed by us and work at one of our clients' sites. It is important to us to offer a secure and sustainable employment for all our employees. You have the same benefits and security as with a traditional employer and are covered by collective agreement terms regarding, for example, salary, insurance, pension, and vacation. As a consultant with us, you will have a consultant manager who helps you choose your assignments and gives you tips and advice on how you can develop in your career. You will also experience different company cultures and gain experience from various industries, which means you develop your skills and network and become a more attractive employee. Open to Everyone We focus on your competence, not your other circumstances. We are open to adapting the role or workplace to meet your needs.