Customer Service Representative 75% at Byggvarubedömningen

TNG Group AB · Freie Mitarbeit

Kungsgatan 44, Stockholm, Schweden

As a consultant at TNG, you work 75% at Byggvarubedömningen in Sundbyberg and help users with support and account matters. Do you want a consulting assignment where service, systems, and problem-solving come together? As a customer service representative and employed consultant at TNG, you work 75% at Byggvarubedömningen in Sundbyberg. This role is also suitable if you're looking for a job in customer support, support, first line support, or administrative support. You'll quickly take responsibility for clear case flows, guide users with varying digital experience, and work closely with a small support team. At the same time, you'll gain experience from a digital operation that contributes to a more sustainable built environment. Your Employment Offer Here you get a clear consulting assignment where your contribution is noticeable from the start. You'll be employed by TNG and work at Byggvarubedömningen, where you get a focused introduction to the most common cases and then gradually take on independent responsibility. You work closely with knowledgeable colleagues in a small organization with a friendly and collaborative culture. The role gives you the opportunity to use both your communication skills and your system knowledge while building on your experience with digital customer service and case management. As a consultant at TNG, you also have a consultant manager who follows you throughout the assignment. Your Responsibilities As a customer service representative, you strengthen the support function at Byggvarubedömningen. You help handle an increased flow of, primarily, login questions, account matters, and simple administration. The focus is on clear and recurring cases that you should be able to handle independently after the introduction. You will, among other things: Receive incoming phone calls and help users directly Guide users with login and two-factor authentication Handle, document, and follow up on cases in Freshdesk Answer questions via email and formulate clear customer responses Update simple company information, addresses, and billing details Verify identity and follow procedures before making changes Determine when a case can be resolved directly and when it needs to be escalated Support with simple administrative tasks when volume is lower You're not expected to know Byggvarubedömningen's entire operation from the start. An important part of the role is therefore understanding what falls within your responsibility and involving the right colleague when a question requires more specialized knowledge. Good to Know You'll be employed by TNG and work as a consultant at Byggvarubedömningen in Sundbyberg. The assignment is approximately 75%, Monday to Friday, with working hours around 08.45 to 15.00. Start is as soon as possible and the assignment runs until the end of 2026. Work takes place on-site in Sundbyberg. Phone support is open approximately 09.00 to 12.00 and the afternoon is used more for email, case handling, and administration. The workload varies between days, so you need to be comfortable switching between direct customer contact and administrative work and jumping in where help is needed. You work in, among other things, Freshdesk, BVB Byggvarubedömningen's own digital platform, and tools for login and two-factor authentication. BVB Byggvarubedömningen is a member-owned organization within the construction sector with around 40 employees. The operation assesses building materials based on, among other things, chemical content, lifecycle, and sustainable supply chains. They also offer digital tools that help actors in construction and real estate to document product choices and create traceability in their projects. Our Expectations We're looking for someone with previous experience in customer service, customer support, or service-oriented administration. You don't need many years of experience, but you should have worked practically with customer contact and be used to working with digital systems. Experience with a case management system is important. If you've worked in Freshdesk or a similar system, that's a plus. You're comfortable with the phone as a work tool and enjoy guiding people with varying digital experience. Sometimes you need to calmly and pedagogically help a user step by step, while other questions are quick to resolve. Therefore, you need to be able to listen, adapt your communication, and maintain a professional demeanor even when the person you're helping is frustrated. You have very good Swedish in speech and writing, as well as basic English. Because you work with accounts, personal data, and administrative permissions, you also need to be thorough and understand the importance of following established procedures. As a person, you're curious, a quick learner, and solution-oriented. You like taking responsibility and driving a case forward, but you're also humble enough to ask when something is unclear. You need to be confident in making decisions within your mandate and equally confident in escalating when a case requires more knowledge. Interested? This is a consulting assignment, which means you'll be employed by us at TNG and work as a consultant on-site at the client. TNG helps candidates and consultants take the next step in their careers, whether they're looking for a new position or want to enter a consulting assignment. With a fair and data-driven method, based on facts and science, we match you with employers who look beyond age, title, and gut feeling and instead focus on potential, relevant experience, and new perspectives. We look forward to receiving your application with CV or LinkedIn profile and without a cover letter. Note that we cannot accept applications via email, but you're always welcome to email the recruiter with any questions. After submitting your application, we'll anonymize your personal data and likely ask you to take scientific recruitment tests and/or an interview with our AI avatar Tengai, before we make an initial assessment. Of course, you'll get more information about each step when the time comes and as soon as you submit your application, you can follow it in real time on our website. Please note that we make selections on an ongoing basis, so the position may be filled before the final application deadline. Warm welcome!