Customer Service and Booking Coordinator - TALKOO

Kooperativet Talkoo Ekonomisk förening · Vollzeit

Gustafsvägen 9, Eskilstuna, Schweden

Talkoo is seeking a customer service and booking coordinator for our office in Eskilstuna. We work with moving, cleaning, and property services and have approximately 24 employees. We are now looking for someone who can help us receive customers, book jobs, create work orders, and manage daily administrative tasks. This is a practical office role for someone who enjoys customer interaction, is comfortable with computers, and wants to develop within administration and service. You don't need to be a trained accountant or have an academic degree. What matters most is that you are responsible, thorough, service-oriented, and quick to learn new systems. Job Responsibilities You will, among other things: • Answer incoming calls and emails • Register customer inquiries • Book moving, cleaning, and other services • Send booking confirmations • Create and update digital work orders • Send standard quotes based on our templates and price lists • Follow up with customers who have received quotes • Help customers choose the right service • Identify upselling opportunities • Check that work documents are returned by staff • Update customer registers and contact information • Prepare documentation for billing • Support the production manager and finance manager with ongoing administration Work will gradually be handled in a digital planning system where work orders and information are sent directly to staff mobile phones. Customer Service and Sales An important part of the role is being able to talk with customers and understand what they need. You will not work as a traditional telemarketer. However, you should be able to: • Follow up with a customer who has received a quote • Explain our services clearly • Answer common questions about pricing and arrangements • Suggest an additional service when it suits the customer's needs • Help the customer move from inquiry to booking • Create a professional and reassuring first impression of Talkoo It is therefore important that you are comfortable with phone contact and not afraid to ask the customer if we should book the work. We Are Looking for You • Express yourself clearly in Swedish in speech and writing • Are comfortable with phone, email, and computer • Have a pleasant and professional customer demeanor • Can follow procedures and use ready-made templates • Can manage multiple ongoing matters • Take responsibility for completing started tasks • Are willing to ask when something is unclear • Have some sales sense and can follow up with customers • Can work on-site in Eskilstuna on weekdays Previous experience in customer service, booking, reception, sales, or basic administration is a plus, but not required. Experience with Visma or Office packages is a plus. The Role Is Right for You if You • Want to develop within customer service and administration • Enjoy talking with customers • Are proactive and take your own initiative • Thrive with clear procedures • Learn digital systems quickly • Want to work long-term in a growing company • Can combine careful administration with professional customer service The Role Does Not Include • Overall financial responsibility • Independent bookkeeping • Responsibility for payroll processing • Budget responsibility • Personnel responsibility • Responsibility for major corporate contracts or procurement We Offer • Full-time employment at our office in Eskilstuna • Introduction to our services, procedures, and systems • Clear job responsibilities and ready-made work templates • Opportunity to develop within customer service, administration, and sales • An important role in an established company that wants to grow further • Salary according to applicable collective agreement and agreement Talkoo is affiliated with the employer organization Fremia and has a collective agreement with Kommunal. Application Send your application and CV to: [email protected] Write Customer Service and Booking in the subject line. Also answer the following questions in your application: • What experience do you have in customer service, sales, or administration? • How comfortable are you talking with customers on the phone? • How experienced are you working in digital systems? • Can you work on-site in Eskilstuna on weekdays? • When can you start? • What is your salary expectation? • Are you registered with the Employment Service and could you potentially be covered by any employment support? Please also attach your CV or a simple list of qualifications. Note that emails where the mandatory questions above have not been answered will not be responded to by us. Selection and interviews take place on an ongoing basis. The position may be filled before the application deadline has expired. About Talkoo Talkoo is an established service company in Eskilstuna. We work with moving, cleaning, and property services for individuals, companies, housing cooperatives, and property owners. We are now looking for someone who wants to help us create better structure, provide our customers with fast service, and help turn more inquiries into booked jobs.