At Region Dalarna, you'll find meaningful work where you can make a difference. Together, we work toward a sustainable Dalarna with development potential in all parts of the region.
About the Role
Would you like to make a difference for travelers in Dalarna? We're now recruiting hourly substitutes for our customer center in Borlänge, which includes both Dalatrafik's booking center and customer service. This position is perfect for you if you're studying and want to combine studies with work, or if you're looking for meaningful engagement and want to work as needed. There's also opportunity to work more during periods when regular staff are on vacation. Together, we take responsibility for creating sustainable and attractive public transportation in Dalarna. Under the Dalatrafik brand, we make it possible for people to travel safely, easily, and climate-smart—every day.
Right now, we're in one of our most exciting development phases. We're modernizing public transportation with new traffic agreements, digital solutions, and smarter sales channels. Our organization has a clear business focus and a shared goal of attracting more satisfied travelers. Our customer service plays an important role throughout this development journey.
What We Offer:
Meaningful work where you contribute to helping people get to work, school, healthcare, and leisure activities
Friendly colleagues and an inclusive work environment
Opportunity for remote work (depending on setup and operational needs)
Skills development and introduction to our systems
Responsibilities
As an hourly substitute at Dalatrafik's customer center, you're an important link between us and our travelers. You'll have a varied role working in both our booking center and customer service. You help customers with bookings and questions, receive feedback, and contribute to finding solutions that make their travels easier. Through professional and engaged service, you create trust for our travelers and give them the support they need in their contact with us.
Your Tasks:
Receive and register travel bookings in our systems
Inform customers about times, routes, and any changes
Handle cancellations and rebookings
Provide excellent service and accurate information to all travelers, with special focus on those with special needs
Collaborate with traffic control and other units to ensure high quality in operations
Qualifications
You work in a team where service, collaboration, and solution focus are central. Work can be periodically intensive, which requires that you're stress-resilient and flexible.
Requirements:
Experience in customer service or other work where service, interaction, and customer contact have been central
Good computer and telephone skills
Fluent in Swedish, both spoken and written
Good English skills
Personal Qualities:
We're looking for someone who is positive, professional, and solution-oriented. You communicate easily and enjoy helping others. You're responsible and able to handle multiple tasks simultaneously.
Application
If you have protected personal information, you should not apply through the system, but contact the recruiting manager directly
We take internal references from current and former employees at Region Dalarna
For more information about Region Dalarna as an employer, our values, work environment, benefits, and background checks, visit Applying for a job with us - Region Dalarna
We've done our due diligence and decline contact from sales and recruitment companies
Contact Information
Trade Union Contacts
Trade Union - Region Dalarna